Customer reviews from Samsung US
Samsung - 4 Backguard for 30 Slide in Range - Black
Average customer rating
4.2
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
13
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
3
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - 4 Backguard for 30 Slide in Range - Black
Customer Rating
1
Discoloration hazard
on December 25, 2024
Posted by: HawkVa
from Yorktown, VA
This item is WAY overpriced for what it is. However, we want the kitchen to look nice, so we spent the money. It's been in for a couple months and looked good until this evening. After cooking dinner in the oven, we noticed this white, hazy discoloration in the middle of the back splash, where the vent fan blows. I tried to gently wash it off and it isn't coming off. For the price, this thing should be better quality. Makes my kitchen look unclean.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, December 27, 2024
Greetings!
It can be really frustrating when something you invest in for the kitchen doesn’t maintain its appearance as expected. We wish to provide context to your experience.
Black stainless steel can discolor or turn white when exposed to heat due to several factors:
1. Heat Sensitivity: Black stainless steel typically has a black oxide or PVD (Physical Vapor Deposition) coating, which gives it its dark appearance. High temperatures can cause this coating to break down or discolor, leading to a fading or lightening of the color. The heat can cause the surface to lose its dark finish and potentially appear lighter or even white in some cases.
2. Oxidation: Stainless steel is prone to oxidation when heated, even if it has a protective coating. When exposed to high heat, the oxide layer that forms on the metal surface may interact with the heat, causing discoloration or the formation of white spots. This happens because of the changes in the structure of the coating or the metal beneath it.
3. Temperature and Surface Reactions: Extreme heat, such as from a high-powered stove, grill, or oven, can cause the protective black coating to deteriorate or warp, exposing the raw stainless steel underneath. The base metal can then react with the surrounding environment (including oxygen) and form oxidation or scale, which can appear as white or light-colored spots.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148014876 to help our team pull up your information.
Leo
It can be really frustrating when something you invest in for the kitchen doesn’t maintain its appearance as expected. We wish to provide context to your experience.
Black stainless steel can discolor or turn white when exposed to heat due to several factors:
1. Heat Sensitivity: Black stainless steel typically has a black oxide or PVD (Physical Vapor Deposition) coating, which gives it its dark appearance. High temperatures can cause this coating to break down or discolor, leading to a fading or lightening of the color. The heat can cause the surface to lose its dark finish and potentially appear lighter or even white in some cases.
2. Oxidation: Stainless steel is prone to oxidation when heated, even if it has a protective coating. When exposed to high heat, the oxide layer that forms on the metal surface may interact with the heat, causing discoloration or the formation of white spots. This happens because of the changes in the structure of the coating or the metal beneath it.
3. Temperature and Surface Reactions: Extreme heat, such as from a high-powered stove, grill, or oven, can cause the protective black coating to deteriorate or warp, exposing the raw stainless steel underneath. The base metal can then react with the surrounding environment (including oxygen) and form oxidation or scale, which can appear as white or light-colored spots.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148014876 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
It does the job
on May 16, 2024
Posted by: Mireya
from Davenport, Fl
I bought the product to complement my new range purchase. A little pricey for such small accesorie, it does the job
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer be aware
on May 31, 2023
Posted by: Smitty
from Colorado
Installed in February and now it is discoloring. My guess is the heat from the oven vent is causing the issue. Not sure why that would be the case if it’s real stainless steel.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille, Samsung Customer Care, June 6, 2023
Smitty, we love to get more details about your back guard discoloring so that we can help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145861519) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145861519) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
on January 19, 2023
Posted by: shiryl
from ohio copley
I ordered the 9 inch back guard when delivered had a huge scratch on..when delivery people opened from box scratch on..so replaced it with the 4 inch much better looking but none of the holes match up to screw to the back of the range ..each hole off by more than 1/4 inch...ordering a replacement ..hoping its not the range...gurrrr
Response from Samsung USBy Chrystel, Samsung Care, January 24, 2023
We're glad that you have informed us about this, Shiryl. We would like to inquire further about your unit to determine how we can help you better.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145376071, to help our team pull up your information.
Have a great day!
^Chrystel
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145376071, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Backguard looks great!
on December 21, 2022
Posted by: marshal2
from Bellingham, WA
[This review was collected as part of a promotion.] Adds to great appearance of our Bespoke induction range & gives a finished appearance against our backsplash.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great addition
on December 15, 2022
Posted by: Justyszymm
from Greensboro nc
[This review was collected as part of a promotion.] We learned that our tile didn’t go all the way down , it was way cheaper than calling tile man . It gives finish look and prevent stuff from falling behind
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice
on December 3, 2022
Posted by: Mr Slim
from Michigan
[This review was collected as part of a promotion.] The more I use it the more I like it. Easy to clean. Looks good too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Damaged item received
on November 4, 2022
Posted by: Judy
from LaGrange Georgia
[This review was collected as part of a promotion.] I received my item damaged, dented & paint gone, now I am waiting on customer service
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, November 9, 2022
Dear Valued Samsung Client,
To better assist you with this concern, don't hesitate to get in touch with our Samsung Customer Service Department at 1-800-7267864 (1800-SAMSUNG). They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
To better assist you with this concern, don't hesitate to get in touch with our Samsung Customer Service Department at 1-800-7267864 (1800-SAMSUNG). They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US