Customer reviews from Samsung US
Samsung - 9 Backguard for 30 Slide in Range - Black
Average customer rating
3
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
1
4 Stars
0
3 Stars
3
2 Stars
0
1 Star
1
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Samsung - 9 Backguard for 30 Slide in Range - Black
Customer Rating
3
Fits well and looks good
on October 9, 2021
Posted by: PuddleCityPete
from Portland, Oregon
nice addition to the range,
fits well and easy to install.
feels sturdy when installed.
i do have a nit to pick as the finish is poor.
this is my second unit as the first had blemishes from rubbing while shipped and damage from shipping.
the second one is mostly undamaged but has numerous small scratches on the sides of the backguard.
it also has small rub marks on the face of it but they are not too noticeable .
while irritating i can deal with this as i don't want to deal with another claim and waiting for shipment.
it works fine but do check it closely for damage when you receive it.
it does make the range look more finished without a back splash.
fits well and easy to install.
feels sturdy when installed.
i do have a nit to pick as the finish is poor.
this is my second unit as the first had blemishes from rubbing while shipped and damage from shipping.
the second one is mostly undamaged but has numerous small scratches on the sides of the backguard.
it also has small rub marks on the face of it but they are not too noticeable .
while irritating i can deal with this as i don't want to deal with another claim and waiting for shipment.
it works fine but do check it closely for damage when you receive it.
it does make the range look more finished without a back splash.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Pat, Samsung Care, October 11, 2021
Thank you for bringing this to our attention. I can see why you are upset. Depending on how long it has been since purchase. Our Ecommerce team would be the best option to handle this dilemma. You can reach them by using the link below. ^Pat
https://www.samsung.com/us/support/contact/?model=N0001002
https://www.samsung.com/us/support/contact/?model=N0001002
Written by a customer while visiting Samsung US
Customer Rating
3
A good addition to a slide-in range
on November 28, 2021
Posted by: nhgeordie
from Durham, NH
the backguard is essential if you are installing a slide-in range where a regular range would go. installation is simple, two screws need to be removed, then replaced through the backguard. the reason i gave it three stars is that it is not adequately packaged, so the surface is scuffed when you open the box. and it isn't good value. this was formed by cutting then bending a sheet of steel. it's worth maybe a quarter of what they charge. the picture is just to show how it fits. i don't think the scuffs are obvious. they should have put plastic over the surface. in the end it won't matter, but it's disappointing.
Features
2
Performance
5
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Fits good but, overpriced.
on February 5, 2022
Posted by: Kevin
from Spring Grove, Illinois
product fits and works well. continuous updates were very helpful because it was backordered, we were kept up to date weekly. even the delivery communication was top notch.
but, in my opinion the product is way overpriced. not much else to choose. once you buy the range, your committed.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Camille , Samsung Carea, August 11, 2022
Hi Kevin.
We apologize that your experience with the Samsung backguard was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144790215
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize that your experience with the Samsung backguard was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144790215
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Danger!
on January 15, 2023
Posted by: Billy
Turns on too easily. This is a fire hazard. I already had a small fire. Lesson: don't sit anything on the stove top other than pans.
Written by a customer while visiting Samsung US
Customer Rating
5
Great accessory
on November 3, 2022
Posted by: GodBless
from Lancaster, PA
[This review was collected as part of a promotion.] It looks more complete for the samsung slide in range. Beside that it protect your back wall from heat + food splattered. Thank You!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US