Customer reviews from ASUS.com
ASUS - L410 14" Laptop - Intel Celeron - 4 GB Memory - 128 GB eMMC - Star Black
Average customer rating
4.2
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
16
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
3
86%of customers recommend this product.
(
18 out of
21)
Customer Reviews for ASUS - L410 14" Laptop - Intel Celeron - 4 GB Memory - 128 GB eMMC - Star Black
Customer Rating
5
Amazing tool
on April 1, 2023
Posted by: Cheframsay
from Eureka,CA
I love this modle laptop compared to previous ones and would buy it again! My brother surprised me with this gift and did his research, I am very happy with his selection!
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
4
Just enough features
on August 6, 2023
Posted by: Vinser2105
from Chicago, il
Just bought it a few days ago,very easy setup and so far doing what I expected.I like the number pad when doing work reports.
Written by a customer while visiting ASUS.com
Customer Rating
4
Good
on September 14, 2023
Posted by: Quinn1120!
from Sc
[This review was collected as part of a promotion.] Just got it last night so far it’s nice. Definitely can’t want to see how well it going to work! Thanks
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
5
Great features
on September 20, 2023
Posted by: Gklee1969!
from Tulsa, Ok
[This review was collected as part of a promotion.] This was a good choice for me. It has everything I need on it. Light weight and easy to use. I like the 180 degree hinge
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
1
Not good
on September 27, 2023
Posted by: BigYB$Mac$
from Dallas,Tx
The laptop battery and charger and screen broke and I try to charge the computer and the charger not working and the screen broke there inc coming out the screen
No, I would not recommend this to a friend.
Response from ASUS.comBy CLM, October 31, 2024
Dear BigYB$Mac$,
We certainly understand the inconvenience this may have caused if the laptop will not power on, charge, or no video.
If the laptop will not power on, boot up or it's just black screen, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update were applied successfully. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand the inconvenience this may have caused if the laptop will not power on, charge, or no video.
If the laptop will not power on, boot up or it's just black screen, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update were applied successfully. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting ASUS.com
Customer Rating
2
Problems
on October 13, 2023
Posted by: MaggieTarg
from New Haven, CT 06512
After purchasing new 3 weeks ago, stopped working &;needs a new motherboard! Keyboard stopped responding almost immediately.
No, I would not recommend this to a friend.
Response from ASUS.comBy CLM, October 31, 2024
Dear MaggieTarg,
We certainly understand your disappointment with the laptop and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the keyboard not working after three weeks of usage is a random problem. To resolve the issue, please do a factory restore. If the keyboard problem still persist after doing a factory restore, we recommend that you send the product in for service in order to determine if the keyboard is faulty so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please visit: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment with the laptop and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the keyboard not working after three weeks of usage is a random problem. To resolve the issue, please do a factory restore. If the keyboard problem still persist after doing a factory restore, we recommend that you send the product in for service in order to determine if the keyboard is faulty so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please visit: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting ASUS.com
Customer Rating
1
Slow
on November 24, 2023
Posted by: Readergirl
from St. John’s NL
Extremely disappointed in this item. Slow to load and constant freezes. I have had ASUS products before and was satisfied. So much so, I bought another. I have high speed internet but, not on this.
No, I would not recommend this to a friend.
Response from ASUS.comBy CLM, October 29, 2024
Dear Readergirl,
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing slow system speed and system freeze with the laptop.
Certainly, this laptop was designed as an entry-level computer that runs basic and light computing applications like web-surfing, emailing and word-processing without compromising system stability and performance as long as Windows, drivers and applications are up to date. Keeping the laptop updated will maintain optimum system stability and performance. Also, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor, or unstable internet connection will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I will be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing slow system speed and system freeze with the laptop.
Certainly, this laptop was designed as an entry-level computer that runs basic and light computing applications like web-surfing, emailing and word-processing without compromising system stability and performance as long as Windows, drivers and applications are up to date. Keeping the laptop updated will maintain optimum system stability and performance. Also, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor, or unstable internet connection will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I will be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting ASUS.com
Customer Rating
5
My Asus Perched
on April 26, 2024
Posted by: ElizabethAaron
from Poplar Bluff, Mo
I got this so I can do my school work done online and I love my laptop it’s the perfect size it’s light weight
Written by a customer while visiting ASUS.com