Customer reviews from https://www.asus.com
ASUS - ExpertBook B5 Flip B5302 13.3" Laptop - Intel Core i7 - 16 GB Memory - 1 TB SSD - Star Black
Average customer rating
3.5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for ASUS - ExpertBook B5 Flip B5302 13.3" Laptop - Intel Core i7 - 16 GB Memory - 1 TB SSD - Star Black
Posted by: MTed1
from CT, USA
Frequency of use:Daily
Verified Purchase:Yes
Wow,i7, up-gradable RAM, 2nd slot for SSD with RAID, OLED touch-screen, 3 year warranty, EVO support with 2 TB4 port, WIN 10 PRO.
Checked ALL the boxes, and it is a beautiful machine.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Lost Longtime Customer
from DFW
Verified Purchase:Yes
Laptop failed in less than 4 days! Moving from an ASUS Zenbook that held up for years and finally died, my expectation was that the "ExpertBook" would serve me well with some nice upgraded features. Received the EB and began transferring data/files and setting up all personalization, links, passwords, etc. After several hours of setup and preparation, I assumed I could move forward with my new upgrade - WRONG. Less than 36 hours later - complete failure. Started with the display not turning on, then quickly moved to an unresponsive brick. After going through all of the self help and numerous reboots/resets, yada yada - I went to the support team... "try reseting again"... nothing. Now I've been told that my new laptop needs to be sent in for repair (at my expense)!!! I am now without anything to use thanks to ASUS and it could be up to 10 business days before I have a resolution and a laptop to use. I would love to just return it and get a refund - but all of my data is now on this laptop and I must get it repaired before I can get that info back and part ways with ASUS. What an amazing experience!!
No, I would not recommend this to a friend.
Written by a customer while visiting https://www.asus.com
Posted by: Trogboy
from Columbia, MO
Frequency of use:Daily
Verified Purchase:Yes
Really nice laptop. Great price, excellent components, easy to set up and use
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Sailormarine
from Florida
Frequency of use:Daily
Verified Purchase:Yes
Notebook computer not as described. No fingerprint sensor!!!
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, November 22, 2024
Dear Sailormarine,
We do understand your disappointment and the inconvenience this may have caused regarding the fingerprint sensor.
The fingerprint sensor is integrated into the power button. To activate it, simply tap the power button to switch it on and off. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment and the inconvenience this may have caused regarding the fingerprint sensor.
The fingerprint sensor is integrated into the power button. To activate it, simply tap the power button to switch it on and off. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com