Customer reviews from cafeappliances.com
Café - 30" Built-In Single Electric Convection Wall Oven with In-Oven Camera and Built-In Wi-Fi - Platinum Glass
Average customer rating
4.5
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
16
4 Stars
3
3 Stars
3
2 Stars
1
1 Star
0
88%of customers recommend this product.
(
15 out of
17)
Customer Reviews for Café - 30" Built-In Single Electric Convection Wall Oven with In-Oven Camera and Built-In Wi-Fi - Platinum Glass
Customer Rating
3
Great features, manufacturing tolerances not good
on June 18, 2023
Posted by: Tjmp
from Oakland Twp, MI
Product offers great features and fast cooking; but the top panel is warped / not a flush mount. Rep feedback via dealer is that it’s cosmetic. And we could pay to have someone come out and ‘ bend it’ straight. Not what I expected at all! And pretty sure that would nullify warranty.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, June 19, 2023
Hello,
Thank you for taking the time to provide feedback on your wall oven.
We're glad to hear that you’ve been enjoying your beautiful new oven, although we are unhappy to hear that you are not satisfied with the installation.
For the best assistance, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@Cafe
Thank you for taking the time to provide feedback on your wall oven.
We're glad to hear that you’ve been enjoying your beautiful new oven, although we are unhappy to hear that you are not satisfied with the installation.
For the best assistance, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Sleet and stylish
on August 5, 2023
Posted by: Edie1000
from Louisville KY
I love the appearance of my new oven. The shelves move very easily, the touch screen controls are easy to use and the convection and air fryer options are great
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Sleek & simple!
on August 14, 2023
Posted by: sss888
from Andover MA
This oven is effortless to use and operate. I really like the safety features on the racks and simple clean lines of the front. I’ve paired it with a matching Platinum microwave above and I’m ready for a everyday meals or a feast!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Pretty but super techy..
on September 5, 2023
Posted by: KL66
It died while I was trying to bake brownies the other day. The only way to restart it was with my phone. It's quite attractive and the display is neat... but I don't like it that it needs to be connected to the internet because our internet service is terrible. We weren't told that internet connection was necessary when purchasing. If you're not comfortable with technology this is not the product for you. I bought this line because my only options in the store were stainless or this.. and I hate the feel of stainless.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Cafe, Cafe, September 8, 2023
Hello there.
Thank you so much for taking the time to provide us with feedback on your built in oven. We are terribly sorry to hear that this model is not working as it should and it's our pleasure to help you further.
We have located your current open case and see that you are working closely with one of our agents. If you have further questions, always feel welcome to email them directly.
Your review is very helpful to us. Our product teams look over this information in order to learn where improvements can be made in future appliances.
As always, your friends here at Cafe Appliances are here for you.
-Haley@Cafe
Thank you so much for taking the time to provide us with feedback on your built in oven. We are terribly sorry to hear that this model is not working as it should and it's our pleasure to help you further.
We have located your current open case and see that you are working closely with one of our agents. If you have further questions, always feel welcome to email them directly.
Your review is very helpful to us. Our product teams look over this information in order to learn where improvements can be made in future appliances.
As always, your friends here at Cafe Appliances are here for you.
-Haley@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great oven don't bother with the App.
on September 18, 2023
Posted by: Owain
from Walnut Creek CA
Excellent performace so far. Touchscreen is easy to use. App on iPhone needs vast improvement.
I would recommend this to a friend!
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, September 21, 2023
Hi,
We're glad you're enjoying the oven! It's a pleasure having you in the Cafe family and we're thrilled to hear you like the features and performance of this model.
If you have any questions about the SmartHQ app, our support team would be happy to offer some assistance. Feel free to call our Connected Home Support Line at 1-800-220-6899. Thank you and have a wonderful day!
-Sylvia@Cafe
We're glad you're enjoying the oven! It's a pleasure having you in the Cafe family and we're thrilled to hear you like the features and performance of this model.
If you have any questions about the SmartHQ app, our support team would be happy to offer some assistance. Feel free to call our Connected Home Support Line at 1-800-220-6899. Thank you and have a wonderful day!
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Awesome design
on September 22, 2023
Posted by: Gene17
from Aburn, CA
Amazing product. My wife and daughter absolute love it.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Could use improvements
on September 28, 2023
Posted by: MesDay18
Looks beautiful, can’t figure out how to get it to cook things properly & the dang door pops open at the slightest touch. They need to add a locking feature or make the opening mechanism less sensitive. Every time you pass by it or are cooking on the cook top above, you’re constant shutting the oven door that keeps opening.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, September 29, 2023
Hello,
We’re glad that you’ve been enjoying the attractive appearance of your new oven, but we’re so sorry to hear that you’ve had trouble getting the results you want, and that your door doesn’t want to stay closed. We want to help. When it comes to getting the best cooking results with this model, we recommend taking a look at the cooking guide starting on page 16 of your use and care manual. You can find the manual here:
https://products-salsify.geappliances.com/image/upload/s--GGj-z7fH--/1f45168a4b90717d8097424362e57a2e0293aadc.pdf
An oven door that won’t stay closed can be a safety hazard, and we recommend having this issue diagnosed by a qualified technician. If you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@Café
We’re glad that you’ve been enjoying the attractive appearance of your new oven, but we’re so sorry to hear that you’ve had trouble getting the results you want, and that your door doesn’t want to stay closed. We want to help. When it comes to getting the best cooking results with this model, we recommend taking a look at the cooking guide starting on page 16 of your use and care manual. You can find the manual here:
https://products-salsify.geappliances.com/image/upload/s--GGj-z7fH--/1f45168a4b90717d8097424362e57a2e0293aadc.pdf
An oven door that won’t stay closed can be a safety hazard, and we recommend having this issue diagnosed by a qualified technician. If you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Very nice easy to use oven
on November 10, 2023
Posted by: Susannic
Really nice oven!! I really love how easy it it to use and it looks amazing.
Written by a customer while visiting cafeappliances.com