Customer reviews from HRBlock
H&R Block - Premium Tax Software - Mac OS [Digital]
Average customer rating
3.1
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
97
4 Stars
30
3 Stars
19
2 Stars
35
1 Star
82
55%of customers recommend this product.
(
137 out of
249)
Customer Reviews for H&R Block - Premium Tax Software - Mac OS [Digital]
Customer Rating
4
Great overall but 2 complaints
on April 18, 2017
Posted by: kazaa
Great overall experience but 2 complaints: 1) Confirmation e-mail of IRS acceptance of tax return did not include my apartment number in the address field, even though I had entered it, and 2) This web interface for providing feedback is incredibly frustrating. I filled out this entire form with a more detailed review (gave 5 stars the first time having only 1 complaint) only to be told that the feedback could not be submitted until I disabled ad blockers. So, I disabled ad blockers, and then clicking on the submit button wouldn't even take me to the next page. I tried refreshing and doing it again. Nothing. I looked for an e-mail address for customer support so that I could contact you directly, and nothing. 5 starts on the software except for the problem with the address, but fewer overall since it is so complicated to communicate with you as a company directly.
Pros: Easy to install, Easy to prepare, Easy to import
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Customer Rating
5
The only software I trust
on April 19, 2017
Posted by: JakeNC
from Winston Salem, NC
Marital status:Married
H&R Block (previously TaxCut) software is the only way I have ever filed taxes. When I was 18 and had to file on my own I purchased the disk... I have been a faithful user since.
Pros: Easy to install, Easy to fix issues, Easy to prepare, Maximizes refund, Easy to import, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Incompatible with online versions, other issues
on April 30, 2017
Posted by: ouirioqwenfddsjfn
from Oregon
Marital status:Married
This software will not allow you to either pick up an interview you started in the online version, or to import prior year information for H&R Block online as a starting point, so it does not know your prior-year basis and other information, and never asked me about it, either.
Also, when I selected to have my state refund applied to next years taxes, over and over, it would not actually apply that and I had to fill out my state form manually with this information to correct that. Next year, if I use this product, it will be trying to say that I got that money back from the state and need to pay Federal taxes I'm sure...
Also, there were a couple of places where it said that I needed to figure out something on my own according to current IRS guidance, without providing even links to the worksheets they were referring to. so, I still had to have internet access to complete the taxes, and had fun trying to find out what was being discussed on my own.
Cons: Hard to fix issues
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
1
Need better instructions
on May 11, 2017
Posted by: Orioleboy
from Wisconsin, United States
I've used this program for years and generally like it but this year I had used part of my 2015 refund for my April 2016 estimated taxes. When doing this year's taxes I checked the box indicating that and on the next page put in my four estimated taxes done in 2016 and January 2017. However, the instructions on that page did not remind me to not put in the 2015 tax refund payment so they program counted it twice and now I have a big bill from the IRS. In checking it now there is a question box that does explain that but if you have no reason to click on the question you wouldn't know that. Very upsetting.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
State e-file failed
on February 21, 2018
Posted by: Big red LA
from Baton Rouge, LA, USA
I have received a letter from the Louisiana Department of Review adjustment to the tax due based on incorrectly filed information. Now there is no one to talk to about the mess caused by this error.
Pros: Easy to install, Easy to prepare, Easy to import
Cons: Hard to fix issues
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Susieque123
from Rosenberg Texas
Verified Purchase:Yes
I bought this program that advertised the ability to prepare 6 tax returns. On October 15 I submitted my 6th return for e file and got a message I had exceeded my efile limit!!!!!I WAS NOT WARNED!!! I HAVE TO PAY A PENALTY FOR FAILURE TO FILE A TIMELY RETURN!!!!I. WHY WOULD YOU ALLOW 6 TAX RETURN BUT ONLY EFILE 5!!!! IM DISGUSTED!! COULD NOT FIND HELP ON YOUR SOLUTION CENTER AND NO PHONE NUMBER TO REACH A LIVE PERSON, ON OCTOBER THE 15TH !!!!!! NO EFILE SUPPORT!!!@
Cons: Time consuming, Hard to fix issues
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Badreview99
from North Carolina
Verified Purchase:Yes
Software charged me six times for one return. Took over 30 minutes on the phone and still haven't gotten proper credit.
Cons: Time consuming, Hard to fix issues
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: andrewrd
from Florida
Verified Purchase:Yes
Confusing. Navigation is terrible. It seems everytime I go back to change anything it makes me walk through all the previous steps. Finally figured out how to avoid that. The GUI looks like it's from the late 90's. I'm pretty sure it did not calculate the tax right. For testing I put in a high number as income and it still said I didn't owe any tax. I ended up printing it out and doing my taxes manually comparing the results from this software. I'll prob get a letter from the IRS soon. Nice thing is that I get +5% refund card to Amazon. A lot of the core functionality seems to be there but the software needs some serious help from a users perspective.
Pros: Easy to install
Cons: Time consuming, Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock