Customer reviews from greenworkstools.com
Greenworks - PRO 10 in. 60-Volt Battery Cordless Pole Saw with 2.0 Ah Battery and Charger - Green
Average customer rating
4.5
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
195
4 Stars
49
3 Stars
9
2 Stars
6
1 Star
9
92%of customers recommend this product.
(
200 out of
218)
Customer Reviews for Greenworks - PRO 10 in. 60-Volt Battery Cordless Pole Saw with 2.0 Ah Battery and Charger - Green
Posted by: Anonymous
from Al
Gender:Male
Verified Purchase:Yes
Tool works great but the communication is non existant
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, August 10, 2020
Hello anonymous
We apologize that you're feeling slightly let down by the customer service experience. We'll take your comments and pass them along to the relevant team members for future consideration. In the meantime, please feel welcome to call GreenWorks Customer Care with any further questions, concerns or warranty needs. They are always happy to provide help.
We apologize that you're feeling slightly let down by the customer service experience. We'll take your comments and pass them along to the relevant team members for future consideration. In the meantime, please feel welcome to call GreenWorks Customer Care with any further questions, concerns or warranty needs. They are always happy to provide help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Powerful tree trimmer
on October 25, 2020
Posted by: arrowcatcher
from Santa Cruz, CA
I needed to do some serious tree trimming. Already had 80v batteries and have been super impressed with my Greenworks string trimmers and chain saws so I bought this pole saw. So incredibly powerful. Cut through large branches like butter. This must be by far the best electric trimmer available. Has gas power. I'm a novice tree trimmer but was able to do a pro looking job in part of an afternoon. I'm so pleased. Had to think out each cut, especially to avoid damaging the nearby storage building, but that was easy.
The one drawback is that the tool is a bit heavy. However, you can see in the photo that I'm not really a big strong man (5'9" 155 lbs.) and while I work with tools on my acreage, I don't go to the gym and spend much of my time at a computer keyboard. The tool weight was not a major issue and is the tradeoff for long reach and high power. I couldn't be happier. My neighbors were impressed that I did this job all by myself no prob.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: CamMc
Verified Purchase:Yes
Lots of power and easy to use. It seems to be a lower quality when the three buffer springs that help pop the battery out when released all came out of their seats. I used a caulk to try and hold them in place.
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, March 15, 2021
Hello CamMc,
We are terribly sorry to hear about this experience. We strive to provide a quality product. We would be happy to help with this matter, however, some further information would be required to be better assist. Please kindly contact our team directly at 1-888-909-6757 or by submitting an email through our email form using the following link info@greenworkstool.com
We are terribly sorry to hear about this experience. We strive to provide a quality product. We would be happy to help with this matter, however, some further information would be required to be better assist. Please kindly contact our team directly at 1-888-909-6757 or by submitting an email through our email form using the following link info@greenworkstool.com
Written by a customer while visiting greenworkstools.com
Posted by: TexasLarry
from Texas
Verified Purchase:Yes
I purchased the Pro 60 volt pole saw. I did have top wait until Greenworks got the 60 volt version back in stock. I have other 60 volt products, chainsaw, blower, weed eater. All work great so far, much more convenient than my old gas machines.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: AMANA boy
Verified Purchase:Yes
Tried it right after I got it. Works great. So much fun I had to stop before trimming too many branches.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Geoff B
from South Charleston, OH
Gender:Male
Verified Purchase:Yes
Epic! This thing is way more powerful than I was expecting. I trimmed the heck of 3 large large trees in my yard and this thing just ate it right up. All on one 2.5 AH battery without charge. Some branches were easily 8" in diameter. Good length of the pole to reach high limbs without a ladder. It uses alot of chain oil, so just make sure you have plenty of it (very cheap stuff to have on hand). It makes sense though, trying to keep the motor and blades cool. Highly recommend to own as part of the cordless collection.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Nj
Verified Purchase:Yes
Very powerful but chain fell off 3 times on first use. Very frustrating.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, May 18, 2021
Hello Larse,
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. Please note that this product carries a 4-year warranty from the date of purchase. Wearable parts carry a 90-day warranty against wear and tear. If you notice any of these parts missing or you are still experiencing issues, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. Please note that this product carries a 4-year warranty from the date of purchase. Wearable parts carry a 90-day warranty against wear and tear. If you notice any of these parts missing or you are still experiencing issues, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Dennis M
from Kansas
Gender:Male
Verified Purchase:Yes
The saw is well-made and powerful, but still light and portable enough to be very handy. It more than paid for itself in the first outing where we trimmed all the lower branches off 3 trees.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com