Customer reviews from greenworkstools.com
Greenworks - PRO 10 in. 60-Volt Battery Cordless Pole Saw with 2.0 Ah Battery and Charger - Green
Average customer rating
4.6
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
196
4 Stars
49
3 Stars
9
2 Stars
6
1 Star
9
92%of customers recommend this product.
(
201 out of
219)
Customer Reviews for Greenworks - PRO 10 in. 60-Volt Battery Cordless Pole Saw with 2.0 Ah Battery and Charger - Green
Posted by: Jewel1964
from Texas
Gender:Female
Verified Purchase:Yes
It is well worth the money it's a great product and it goes Way Beyond the Call of Duty I would recommend it to anybody
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Brandon H
from Rochester ny
Gender:Male
Verified Purchase:Yes
The chain immediately falls off unless the blade is absolutely perfectly perpendicular to the limb you're cutting. So disappointed. I have half a dozen other 60v items I absolutely love, but I sadly do not recommend this products.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 1, 2022
Hello Brandon H,
Thank you for reaching out to us. We regret to hear that you do not recommend this product. We would recommend reviewing the tensioning steps as outlined in your instruction manual. Ensure the chain tensioner is tight enough to keep the bar from moving.
Should you require further assistance, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for reaching out to us. We regret to hear that you do not recommend this product. We would recommend reviewing the tensioning steps as outlined in your instruction manual. Ensure the chain tensioner is tight enough to keep the bar from moving.
Should you require further assistance, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: Everett 57
from Upstate NY
Gender:Male
Verified Purchase:Yes
Chain falls off easily If you hook a vine while cutting a branch.
Works great when chain is on, plenty of power.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
less fumes and noise makes limbing with this pole saw fun
on September 2, 2021
Posted by: Anonymous
from Oregon
Gender:Male
Verified Purchase:Yes
The saw arrived well boxed, easy to assemble, and works well. Shoulder strap helps take the weight off hands and arms. important to make a small cut on bottom of limb to avoid pinching.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Dennis Walentowski
from Florida
Gender:Male
Verified Purchase:Yes
The replacement chain is hard to find for the 60 volt 10 inch pole chainsaw
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Make
from Oregon
Gender:Male
Verified Purchase:Yes
So far it’s a great saw but it arrived without the battery and charger. It took more than a month to finally get it during which I had to write many emails. The communication on the status was very poor. I was ready to make a complaint to the Better Business Bureau when it finally arrived. There was no communication that it had shipped. I think they have good products but the company is very poorly managed
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 10, 2021
Hello,
We understand your concerns and want you to know that we take our customer service experience very seriously. With the summer season here, so is our busiest season. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We are glad to hear that this issue has since been resolved! Do not hesitate to contact us with any future questions, comments, or concerns.
We understand your concerns and want you to know that we take our customer service experience very seriously. With the summer season here, so is our busiest season. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We are glad to hear that this issue has since been resolved! Do not hesitate to contact us with any future questions, comments, or concerns.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Great power, flimsy bar and chain
on June 6, 2022
Posted by: Outdoorsman22
from Portland Oregon
Gender:Male
The battery is great, both the run time and the power of the tool. But the chain constantly slips off the bar, and it’s a huge pain to reinstall and adjust. The tension screw loosens while you work, and it’s difficult to reach snd turn with the provided tool. The screw is flimsy and gets stuck easily, stopping you from tightening the chain enough. Basically when the saw is running, it’s great—but I spent at least five minutes fixing the chain for every two minutes of sawing.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 7, 2022
Hello Outdoorsman22,
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need.
To adjust the chain tension.
1.Loosen the chain cover by turning the bar nut counterclockwise.
2. Turn the chain tension screw behind the bar and chain clockwise to increase the chain tension.
3. Turn the chain tension screw counterclockwise to decrease the chain tension.
4. When the chain is at the wanted tension, tighten the chain cover.
Please note, it is not necessary to remove the chain cover to adjust the chain tension.
Should you have any further questions or warranty needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need.
To adjust the chain tension.
1.Loosen the chain cover by turning the bar nut counterclockwise.
2. Turn the chain tension screw behind the bar and chain clockwise to increase the chain tension.
3. Turn the chain tension screw counterclockwise to decrease the chain tension.
4. When the chain is at the wanted tension, tighten the chain cover.
Please note, it is not necessary to remove the chain cover to adjust the chain tension.
Should you have any further questions or warranty needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Impressive
on October 1, 2021
Posted by: Deer hunter
from Hiwasse, AR
Gender:Male
I used to be the guy that made fun of cordless yard tools. This thing is a cutting machine?
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com