Customer reviews from geappliances.com
GE - 30" Never-Scrub Heavy-Duty Roller Rack Accessory - Silver
Average customer rating
2.4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
1
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
4
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for GE - 30" Never-Scrub Heavy-Duty Roller Rack Accessory - Silver
Customer Rating
5
Rolls Easily and Also Stays in Closed Position
on December 31, 2019
Posted by: Kim123456
from Clermont, Florida
This roller rack has a spring loaded detent that holds the rack in the closed position so it does not roll out when not desired. It only takes a slight pull on the rack to pull it past the detent and then it rolls very easily. Having a roller rack is much more convenient than pulling out racks that slide.
I would recommend this to a friend!
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
roller rack take up too much vertical space in ove
on February 7, 2024
Posted by: Bruce All Right
from Oakland, California
This rack is 1-5/8" thick due to it's support structure below the rack surface. My new 30" PTS9000SN2SS came with 2 of these heavy duty roller racks. My oven has 6 rack positions, but these racks cannot be installed in adjacent positions due to the suppport structure. If one rack is in the bottom position, then other rack cannot be in the 2nd to bottom position. To cook a turkey, I had to take one rack out of the oven just so I cold use the 2nd rack position from the bottom. It's hard to use both racks at the same time unless your dishes are shallow.
I never had a problem with the standard racks in my old GE Profile oven. These fancy racks cause more of a problem than they solve. I am going to replace them with the standard racks. I think most people with not be happy with these roller racks.
GE should redesign these racks so that they do not take up so much vertical space and can be used in adjacent positions just as the standard racks can be used.
No, I would not recommend this to a friend.
Response from geappliances.comBy Krystal@GEAppliances, GE_Appliances, February 9, 2024
This is great feedback, we appreciate you taking the time to share with us. We will make sure to pass this insight on to our design teams.
Written by a customer while visiting geappliances.com
Customer Rating
4
great rack but inadequate service
on December 27, 2022
Posted by: Robbis
I have spent hours trying to find the graphite accessory that is called for in the operating and service instructions packed with the oven. GE could do a better job listing the item or providing a part number in their instructions. I supose must call to get satisfaction.
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Does not fit
on March 15, 2024
Posted by: Jeff1942
from Exit 98 nj
One half inch larger than oven, does not fit a JB735 30 inch stove
Features
5
Performance
1
Quality
5
Value
5
Response from geappliances.comBy Tierra, GE_Appliances, March 15, 2024
We'd like to help. Model range JB735 is compatible with rack slide part WB48X20881. Here is a link:
https://www.geapplianceparts.com/store/parts/spec/WB48X20881?SpecType=SpecType
https://www.geapplianceparts.com/store/parts/spec/WB48X20881?SpecType=SpecType
Written by a customer while visiting geappliances.com
Customer Rating
4
Extension rack?
on August 6, 2022
Posted by: Ltmariner
from Detroit area
I just purchased a cafe model CGS700P3MD1 and thought it came with an extension rack, it does not. Is there an extension rack available for this model?
Written by a customer while visiting geappliances.com
Customer Rating
1
Frozen up
on January 21, 2024
Posted by: Szab
from Wisconsin
The rack froze up after a few years of service it no longer moves at all and we have to keep lubricanting the parts. Very frustrating
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
3
Response from geappliances.comBy Charlie, GE_Appliances, January 30, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your oven is sticking and we're happy to help.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18673
Thank you for choosing GE Appliances for your home and being a part of our family.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your oven is sticking and we're happy to help.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18673
Thank you for choosing GE Appliances for your home and being a part of our family.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Too wide for the JGS760DP4
on January 25, 2024
Posted by: LFitz25
Now I have to return it, and that is a pain.
I mean, it LOOKS like a great rack, but it does not fit in my oven. And the specs do not include the width.
I mean, it LOOKS like a great rack, but it does not fit in my oven. And the specs do not include the width.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
5
Value
1
Response from geappliances.comBy Zahira, GE_Appliances, January 27, 2024
Hello There! Thank you so much for reaching out to us here at GE Appliances. We are so sorry that the rack did not fit in your oven. The compatible rack for JGS760DP4WW is, WB48X21543, and this can be purchased at the link below:
https://www.geapplianceparts.com/store/parts/spec/WB48X21543
We hope that this helps! Thank you so much for choosing GE Appliances for your home and we hope you have a wonderful day!
https://www.geapplianceparts.com/store/parts/spec/WB48X21543
We hope that this helps! Thank you so much for choosing GE Appliances for your home and we hope you have a wonderful day!
Written by a customer while visiting geappliances.com