Customer reviews from Samsung US
Samsung - 65" Class The Serif 4k UHD Smart Tizen TV
Average customer rating
4.7
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
126
4 Stars
32
3 Stars
10
2 Stars
1
1 Star
0
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for Samsung - 65" Class The Serif 4k UHD Smart Tizen TV
Customer Rating
5
Samsung Tv
on May 5, 2021
Posted by: Nesa
[This review was collected as part of a promotion.] I use my TV to watch movies . I sometimes watch YouTube videos . I watch Hulu .I am now watching the series Heartland. I am loving ❤ it can't wait to watch the whole series.
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!! Picture perfect!
on June 29, 2021
Posted by: Glasscorpion
[This review was collected as part of a promotion.] My boyfriend and I love the Serif TV! Perfect for gaming or movie night. We play a lot of Switch games and recently we purchased Mario Golf and WOW!!! The experience is amazing.! The clarity is mind blowing and paired with our Samsung Soundbar, our gaming experience is beyond expectations! We love Samsung in this household. From our washer and dryer, to my cell phone! I'm a Samsung fanatic!!!!
Written by a customer while visiting Samsung US
Customer Rating
5
Product has amazing details
on September 16, 2021
Posted by: Joyces
[This review was collected as part of a promotion.] My family and I use this TV for literally everything. From gaming to relaxing and catching up on movies and TV shows. I don't know what I would do without it
Written by a customer while visiting Samsung US
Customer Rating
4
Remote issues
on September 24, 2021
Posted by: ggkski
[This review was collected as part of a promotion.] The TV is great, offers a bunch of free channels and has a very sleek design. My only complaint is that I own a Samsung smart monitor and it shares the same remote as the Serif. Turning on my TV with the remote turns on my monitor as well and there’s no way to fix that. That’s why I had to buy an Alexa device to voice control the TV to turn on.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 24, 2021
ggkski,
I am sorry that you are experiencing issues with your Smart Remote turning on multiple TVs in your house. The on/off function of your remote is done via IR (infrared) therefore it cannot be paired to a specific TV. You will need to be in close range of your target TV so the light does not reach other TVs in your home.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
I am sorry that you are experiencing issues with your Smart Remote turning on multiple TVs in your house. The on/off function of your remote is done via IR (infrared) therefore it cannot be paired to a specific TV. You will need to be in close range of your target TV so the light does not reach other TVs in your home.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This is why I love Samsung tv's!
on September 28, 2021
Posted by: Ayefamwhat1
[This review was collected as part of a promotion.] I could watch anything on this screen and be impressed, colors so clear, sharp, and motion is crisp. The TV LOOKS very nice with the thin borders. Fast Performance, would recommend
Written by a customer while visiting Samsung US
Posted by: Christie
from CA
finally a beautiful tv indide and out! such gorgeous design, away from non-descript black flat screens without character. it feels like a piece of art or furniture. also stunning graphics you can customize as screen saver, also designed by the bouroullec brothers. i always love their design! the set up eas very easy and we were surprised how many options and functions this tv includes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on October 26, 2020
Posted by: Nasticlegend
[This review was collected as part of a promotion.] Can't complain about any of the products have gotten from Samsung. This is been a great TV and I will continue buying the Samsung brand.
Written by a customer while visiting Samsung US
Customer Rating
3
This product has good apps
on April 28, 2021
Posted by: pooh73
[This review was collected as part of a promotion.] I use my TV for streaming and movies and gaming it is a great tv
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 28, 2021
pooh73:
Thank you for purchasing the unique Serif TV and for your review. I am happy to hear that you are enjoying your Serif for streaming, movies, and gaming. In addition to its beautiful and unique design, the Serif comes with a slew of innovative features to make your entertainment more convenient, connected, and personal. Built-in AirPlay 2 lets you effortlessly play content from Apple devices on the big TV screen. With the easy connection via Bluetooth and NFC Tag, you can enjoy music from powerful speaker in the Serif with just one touch.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the unique Serif TV and for your review. I am happy to hear that you are enjoying your Serif for streaming, movies, and gaming. In addition to its beautiful and unique design, the Serif comes with a slew of innovative features to make your entertainment more convenient, connected, and personal. Built-in AirPlay 2 lets you effortlessly play content from Apple devices on the big TV screen. With the easy connection via Bluetooth and NFC Tag, you can enjoy music from powerful speaker in the Serif with just one touch.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US