Customer reviews from Samsung US
Samsung - 65" Class The Serif 4k UHD Smart Tizen TV
Average customer rating
4.7
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
126
4 Stars
32
3 Stars
10
2 Stars
1
1 Star
0
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for Samsung - 65" Class The Serif 4k UHD Smart Tizen TV
Customer Rating
5
The Serif is Fantastic
on September 15, 2020
Posted by: sirleooliver
[This review was collected as part of a promotion.] I have enjoyed every experience with my 43” Serif. The sound quality is excellent, the picture quality is excellent, and the design of the tv is simply beautiful. I have recommended the Serif to all of my friends with a love for design and it truly takes my living room to the next level.
Written by a customer while visiting Samsung US
Customer Rating
5
Very clear
on September 15, 2020
Posted by: Bear
[This review was collected as part of a promotion.] The clarity is remarkable. I watch sports all the time and the colors, the movement and the sounds are magnificent!!
Written by a customer while visiting Samsung US
Customer Rating
4
The design is great
on September 18, 2020
Posted by: rrrphi
[This review was collected as part of a promotion.] The only reason I purchased this TV is because of the design. I didn't want a regular looking TV placed on a TV console or on the wall. It turns out this is the only TV that fits the description. Sure, I could've went with a rollable TV from the competitor but my last TV from that brand had OLED burn issues, so can't make the same mistake twice.
The Serif has a great design. That's it. The picture quality is nothing different than any other similar TV from the competitor. Is still bloated with Samsun apps which I don't care to use. 5 months after the purchase I am still waiting for the firmware update to bring Google Assistant to the TV. Why? Again, I don't care to use Samsung apps which are duplicates of similar apps from Google.
Why is it that this TV doesn't support One Connect Box/cable just like the Frame? It has the same artistic design and being able to use only one cable from the TV to the box makes a lot of sense. In your marketing pictures there's only one cable coming out of the TV. The reality is different. And yes, I am aware of the cable-hiding suggestion along one of the legs from the stand. It's just not the same.
The frame and the stand feel and look cheap. After all, they're just plastic. Maybe put some thought in the materials used.
Overall, a good TV with a design that will make some customers happy.
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Design
on October 5, 2020
Posted by: TVGuy517
[This review was collected as part of a promotion.] Like no TV I’ve ever seen! Beautiful design and incredible technology.
Written by a customer while visiting Samsung US
Customer Rating
5
Minimal Perfectionism
on June 29, 2021
Posted by: cyk901215
[This review was collected as part of a promotion.] This TV has been my dream TV and I debated for a long time if I wanted the Serif or Frame TV for my new house. I went with the Serif and I'm not disappointed by any means. The packaging was simplistic and installation was super easy. Everyone compliments my TV and I love the quality in terms of both esthetic and display.
Written by a customer while visiting Samsung US
Customer Rating
3
Great tv
on September 24, 2021
Posted by: Angeldakota
[This review was collected as part of a promotion.] The best TV I ever owned. I love all the extra features it has and I recommend d everyone gets one
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 24, 2021
Angeldakota,
I'm happy to hear The Serif TV has exceeded your expectations! If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
I'm happy to hear The Serif TV has exceeded your expectations! If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful picture
on October 17, 2021
Posted by: NascarBilly
[This review was collected as part of a promotion.] It's a great way to watch the game on Sunday, the picture quality is fabulous and the speakers are very good also it almost makes it seem like you're at the game
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 18, 2021
NascarBilly,
I'm glad to hear you're enjoying the image and sound quality of The Serif TV. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
I'm glad to hear you're enjoying the image and sound quality of The Serif TV. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great video, streaming is awesome
on October 22, 2020
Posted by: jpecorarosr1
[This review was collected as part of a promotion.] I have been in isolation at the Armed Forces Retirement Home in Biloxi, MS for the past 8 months and the Samsung TV has been my life line to getting valid information on how to handle the isolation.
Written by a customer while visiting Samsung US