Customer reviews from Samsung US
Samsung - 65" Class The Serif 4k UHD Smart Tizen TV
Average customer rating
4.7
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
126
4 Stars
32
3 Stars
10
2 Stars
1
1 Star
0
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for Samsung - 65" Class The Serif 4k UHD Smart Tizen TV
Customer Rating
3
Great design, but clunky interface
on December 9, 2021
Posted by: Lija
i love the look of this tv, and the fact that it has a minimalist stand although i wish that the stand was a bit taller. the picture quality is nice too.
but i am disappointed in the interface. lots of bloatware and apps that can't be uninstalled. adds that cannot be opted out of.
additionally, i could not find a way to make my most frequently used apps to show up first in the app row.
the voice assistant does not have a voice wake feature (this was not made clear in the product description). so every time i want to use the voice assistant, i have to have the remote in my hand and press the microphone button. talk about useless... in that regard, my old non-smart tv with amazon's fire cube connected to it provided a better experience...
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 9, 2021
Lija,
Thank you for your review of The Serif TV and for sharing your experience with the voice assistant feature, as well as moving apps. Please know you can customize the Smart Hub (which launches at the bottom of your TV screen) by removing apps from or adding apps to the home screen.
To remove an app from the TV's Smart Hub, navigate to the app you want to remove. Then, press and hold the ‘Enter’ button in the middle your remote’s directional button pad and select Remove. Select Remove again to confirm. You can also move an app to another location by selecting Move.
To add an app that may not already be on your Smart Hub, go to: Home > Apps > Select the desired app. From there, you can add to home, lock, move, reinstall or delete.
I hope this helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Thank you for your review of The Serif TV and for sharing your experience with the voice assistant feature, as well as moving apps. Please know you can customize the Smart Hub (which launches at the bottom of your TV screen) by removing apps from or adding apps to the home screen.
To remove an app from the TV's Smart Hub, navigate to the app you want to remove. Then, press and hold the ‘Enter’ button in the middle your remote’s directional button pad and select Remove. Select Remove again to confirm. You can also move an app to another location by selecting Move.
To add an app that may not already be on your Smart Hub, go to: Home > Apps > Select the desired app. From there, you can add to home, lock, move, reinstall or delete.
I hope this helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Written by a customer while visiting Samsung US
