Customer reviews from Samsung US
Samsung - 65" Class The Serif 4k UHD Smart Tizen TV
Average customer rating
4.7
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
126
4 Stars
32
3 Stars
10
2 Stars
1
1 Star
0
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for Samsung - 65" Class The Serif 4k UHD Smart Tizen TV
Customer Rating
5
This product is so clear
on July 1, 2021
Posted by: Oak54
[This review was collected as part of a promotion.] I use my samsung for binging favorite shows but also to plan travel and as my computer monitor.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 2, 2021
Hi Oak54,
I am glad to hear that you are enjoying your new Serif TV! In addition to its beautiful and unique design, the Serif comes with a slew of innovative features to make your entertainment more convenient, connected, and personal. Built-in AirPlay 2 lets you effortlessly play content from Apple devices on the big TV screen. With the easy connection via Bluetooth and NFC Tag, you can enjoy music from powerful speaker in the Serif with just one touch.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
I am glad to hear that you are enjoying your new Serif TV! In addition to its beautiful and unique design, the Serif comes with a slew of innovative features to make your entertainment more convenient, connected, and personal. Built-in AirPlay 2 lets you effortlessly play content from Apple devices on the big TV screen. With the easy connection via Bluetooth and NFC Tag, you can enjoy music from powerful speaker in the Serif with just one touch.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Horrid. Absolute piece of garbage.
on July 8, 2021
Posted by: Andrey
an ok clarity and video quality. absolutely the worst software and firmware of any device i ever had. constantly loses connection (every other device works perfectly fine).
every time you turn it back on after watching netflix, amazon or hulu it automatically turns on the ludicrous samsung tv nonsense. no way to change it. it takes about a minute for the tv to get it bearings, like an old fat tvs from the 70s. it's basically stuck on some nonsense that you've never chosen and you can click on any button all you want, it will wake up at it's on pace, when it's ready. on top of losing network connection it randomly disconnects from the samsung bluetooth speaker that i've bought with it and jumps back to tv sound.
every time you turn it back on after watching netflix, amazon or hulu it automatically turns on the ludicrous samsung tv nonsense. no way to change it. it takes about a minute for the tv to get it bearings, like an old fat tvs from the 70s. it's basically stuck on some nonsense that you've never chosen and you can click on any button all you want, it will wake up at it's on pace, when it's ready. on top of losing network connection it randomly disconnects from the samsung bluetooth speaker that i've bought with it and jumps back to tv sound.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 9, 2021
Hello Andrey,
Thank you for your review of The Serif TV and for sharing your experience with connectivity issues. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
After performing the above steps, please try to reconnect your Bluetooth device to your TV. When connecting a Bluetooth device, please keep the following in mind:
- Bluetooth devices will not be remembered as these devices are used on demand. When the TV turns off, the Bluetooth device will disconnect, and the TV won’t reconnect automatically unless you choose to pair the device again.
- The TV and Bluetooth device may disconnect, depending on the distance between them. Your Bluetooth device will need to be within
- You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature (also called Surround), or TV SoundConnect simultaneously.
- Electronic devices may cause radio interference and other issues. Devices that generate electromagnetic waves must be kept away from the soundbar, such as microwaves, wireless LAN devices, medical equipment, etc.
- Lip-sync errors may occur.
A Bluetooth device may hum or malfunction:
- When part of your body is in contact with the Bluetooth device or the TV.
- When there are obstructions in between the TV and Bluetooth devices, such as a wall, corner, or office partitioning.
The device may not perform Bluetooth search or connection correctly under the following circumstances:
- If there is a strong electrical field around the Bluetooth device.
- If several Bluetooth devices are simultaneously paired with the speaker.
If you do not want Samsung TV Plus to run when turning on your TV, please know that you can choose what your TV does when you turn it on by going to Settings > General > Smart Features
1) When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. Please know that the Last App Used function may not work with all apps.
I hope these tips helps. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for your review of The Serif TV and for sharing your experience with connectivity issues. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
After performing the above steps, please try to reconnect your Bluetooth device to your TV. When connecting a Bluetooth device, please keep the following in mind:
- Bluetooth devices will not be remembered as these devices are used on demand. When the TV turns off, the Bluetooth device will disconnect, and the TV won’t reconnect automatically unless you choose to pair the device again.
- The TV and Bluetooth device may disconnect, depending on the distance between them. Your Bluetooth device will need to be within
- You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature (also called Surround), or TV SoundConnect simultaneously.
- Electronic devices may cause radio interference and other issues. Devices that generate electromagnetic waves must be kept away from the soundbar, such as microwaves, wireless LAN devices, medical equipment, etc.
- Lip-sync errors may occur.
A Bluetooth device may hum or malfunction:
- When part of your body is in contact with the Bluetooth device or the TV.
- When there are obstructions in between the TV and Bluetooth devices, such as a wall, corner, or office partitioning.
The device may not perform Bluetooth search or connection correctly under the following circumstances:
- If there is a strong electrical field around the Bluetooth device.
- If several Bluetooth devices are simultaneously paired with the speaker.
If you do not want Samsung TV Plus to run when turning on your TV, please know that you can choose what your TV does when you turn it on by going to Settings > General > Smart Features
1) When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. Please know that the Last App Used function may not work with all apps.
I hope these tips helps. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Work of art
on July 23, 2021
Posted by: TheFirstSage
[This review was collected as part of a promotion.] Streaming, movie and sports!
We love the picture quality and the overall aesthetic of the Serif. Truly a great and unique TV.
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV! less functional than I'd hoped.
on July 23, 2021
Posted by: monkeygeek
[This review was collected as part of a promotion.] This tv is as good as any other Samsung tv and a great price. I've always been a fan of Samsung tv's and their quality and this tv is no slouch in respect. The lifestyle aspect of it is kinda cool, it blends in as art in many places. If this is something you think is functional for you I greatly recommend it.
The major downfall for me is that the legs were a little too small. I was hoping to put it in my bedroom but it ends up being a little too bulky for that due to my bedroom being a little small for another object standing on its own. Its also too short while standing on its own legs and we are unable to see the picture fully from our standard height bed (frame box spring mattress). We put it on a dresser and its still a bit bulky there and makes it so you cant really use the top of your dresser without putting something in front of it obstructing the view.
Using this in random locations around the house has played out well, we've taken it outside on the deck and used it in other locations, in those scenarios its a very functional device.
Written by a customer while visiting Samsung US
Customer Rating
4
I LOVE MY NEW TV!
on October 9, 2021
Posted by: NannysBabys9
[This review was collected as part of a promotion.] My TV is strictly used for Disney movies for my 8 grandaughters! It's picture perfect pristine and bright colored screen can keep them entertained for hours on end , with the right movie of course.
Written by a customer while visiting Samsung US
Customer Rating
5
Flawless Design
on October 11, 2021
Posted by: AtlantaBaby
[This review was collected as part of a promotion.] I bought my Samsung Serif for the design of the set. Although you can set it up to stand on a shelf or console, I used the legs that come with it to stand on the floor. Doing this elevates the Samsung from a "TV" to "furniture". The designers were very careful about how cables are hidden - there is a removable panel on the back to tuck them in, and there's a hollow sleeve that mounts on one of the legs to snake the power cord through.
The TV has nice settings like an ambient mode and built in apps.
Written by a customer while visiting Samsung US
Customer Rating
5
Highest resolution I've ever seen
on October 14, 2021
Posted by: Jakey1sr
[This review was collected as part of a promotion.] I love watching the game every time on this TV. Looking at the professionals on the field makes me think I'm almost there.
Written by a customer while visiting Samsung US
Customer Rating
4
Good features, ready to navigate
on October 17, 2021
Posted by: Hiscrazy4ever
[This review was collected as part of a promotion.] Streaming movies, gaming and regular TV listening to music
Written by a customer while visiting Samsung US