[This review was collected as part of a promotion.] This has been an incredible purchase. I have loved every minute of using this new laptop.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5
Best work/school laptop I have ever owned
on September 23, 2023
Posted by: Rog63
from Clarkston Washington
[This review was collected as part of a promotion.] Great Computer for school and work. Bought this laptop two months ago and I am extremely satisfied with every feature that came on it. The camera, speaker, and mic are the best I have had in a laptop. I have to record sessions for practicum in counseling and I've had no issues with this laptop fulfilling my needs. The speed and battery life are also way beyond my expectations. Compact, sleek, fast, great looking, fantastic all around laptop
[This review was collected as part of a promotion.] The computer is very quick with the intel 7 chip. The screen colors are vivid. The touch screen is very useful as is the pen. I also use it to stream video and the convertible nature of the hinge design allows for maximum flexibility.
[This review was collected as part of a promotion.] So far so good. It has been less than a month but I have not experienced any issues that others have written about....no overheating concerns, unexpected shutdowns, etc. I just need to learn more about the Smart Pen
[This review was collected as part of a promotion.] I was very excited to purchase my first ThinkPad to replace the clunky old laptop that I was holding onto for mostly remote work/working on the commute. This ThinkPad's touchscreen, security features, 2-in-1 capability, processor speed and ease of connectivity (to my hotspot or public/company wifi) far exceeded my expectations! The ergonomics of the keys are just right and the back lighting on the keyboard is a godsend when you are working on a plane with the lights off! However, barely a month old and something that I would not expect to happen to a ThinkPad, with its US Department of Defense's MIL-STD 810H certification: the right hinge is somehow bent or damaged, misaligning the screen to the body when closed, and making the screen very loose that it falls back if leaning too much back or forward if leaning too much forward. Now, I did not expect my 1.2hr commute from upstate New York to the City to be comparable to conditions in the Helmand Province, let alone commuting on a coach bus or train be equated to traveling in an Abrams Tank, but I feel a bump here and there, or sudden drop of my backpack containing the laptop (housed in it's sleeve) would not result in the sudden "maiming" of such a "hardy" laptop. While the price tag drop was pretty significant, which is what attracted me to this model, aside from the features that I felt spoke to me, I wonder if its "not so hardiness" had anything to do with it. Safe to say, it still computes away, and the touchscreen is very much functional, which was a concern upon seeing the hinge default. Nevertheless, with any investment, especially anything above $1K, I would expect all the bang for my buck! So, through this review, (or perhaps a little insistence through Customer Service), I would expect to get some options to rectifying this hiccup in quality, mostly getting a replacement.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, September 21, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product. We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at https://support.lenovo.com/us/en/ for further assistance.