Customer reviews from swann.com
Swann - Professional Security Add-On Bullet Camera, PoE NVR 4K HD Video, Indoor/Outdoor 2-Way Talk Wired Surveillance CCTV - White
Average customer rating
4.3
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Swann - Professional Security Add-On Bullet Camera, PoE NVR 4K HD Video, Indoor/Outdoor 2-Way Talk Wired Surveillance CCTV - White
Customer Rating
4
Good Cam
on January 24, 2022
Posted by: Scrump
from Australia
Frequency of use:Daily
The cam is great, easy to program, picture quality is good, not sure if its as good as my spotlight for sensitivity recording. The big failure is you CAN NOT access the red/blue lights via the swann mobile app. You can the siren/spotlight. The whole point is deterent and yet the primary feature CANNOT be accessed. This is a big miss from Swann. The spotlight does not deter just helps with colour. So if you had it programmed to only use red/blue at night, but wanted to activate during the day randomly via app as your out, you can not do this. So it's either always on or accept its limited use. You can use the siren of course. I emailed Swann and just got a simple "doesn't do it, no intention to add it." Now I'm happy with the Cam over all, but this missed opportunity is disappointing as you are not warned it won't work.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Andy P
Verified Purchase:Yes
Very impressed with camera performance at night especially when you turn on the light.
Response from swann.comBy LV, Customer Support, September 18, 2023
Hello Thank you for sharing your feedback. We are glad to hear you find value in your Swann system. Your feedback is important to us. LV - Swann Team
Written by a customer while visiting swann.com
Posted by: MP72
Verified Purchase:Yes
Very happy with the camera. Easy to install. Its great knowing that with all the features of the enforcer keeps my mind at ease knowing that family and property is protected.
Response from swann.comBy LV - Swann Team, December 19, 2023
Hello MP72,
Thank you for reaching out with your feedback. It is great to hear from your perspective how we have since improved your sense of security. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you.
Thank you,
LV-Swann Team
Thank you for reaching out with your feedback. It is great to hear from your perspective how we have since improved your sense of security. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you.
Thank you,
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
Everything is going well, just the camera life is too short, 3 years then died.
on August 25, 2024
Posted by: Frank 2016
Everything is going well, just the camera life is too short, 3 years then died.
Response from swann.comBy LV, Swann Team, August 26, 2024
Hello Frank 2016,
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that as of January 2024, Swann now offers a two-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. For further assistance, please visit our support page or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that as of January 2024, Swann now offers a two-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. For further assistance, please visit our support page or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Posted by: Jo ch
Verified Purchase:Yes
Excellent view range and clarity
Response from swann.comBy Mary, Swann Team, July 15, 2025
Hi Jo.
Thank you for your feedback. We're thrilled to hear you're enjoying the excellent view range and clarity of your Swann system.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We're thrilled to hear you're enjoying the excellent view range and clarity of your Swann system.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: Gazbo
Verified Purchase:Yes
I bought this and installed a few weeks ago, I have existing 1080 cameras that are about 10 years old. The video quality of the new 4K camera compared to the old ones is really noticeable.
Response from swann.comBy Mary, Swann Team, July 14, 2025
Hi Gary.
Thank you for sharing your experience. We’re glad to hear the upgrade to 4K has made a noticeable difference in video quality compared to your older 1080p cameras. That’s exactly the kind of improvement we aim to deliver.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your experience. We’re glad to hear the upgrade to 4K has made a noticeable difference in video quality compared to your older 1080p cameras. That’s exactly the kind of improvement we aim to deliver.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com