Customer reviews from Hisense
Hisense - 3.1-Channel Soundbar with Wireless Subwoofer - Black
Average customer rating
2
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
1
0%of customers recommend this product.
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0 out of
1)
Customer Reviews for Hisense - 3.1-Channel Soundbar with Wireless Subwoofer - Black
Customer Rating
3
Hisense HS312 doesn't quite live up to its promise
on January 6, 2022
Posted by: wikter
from West Virginia
I purchased my HS312 together with a Hisense 75U7G TV because they were supposed to be compatible. I had my own HDMI 2.1 cables that I purchased because I didn't know what kind of cable the sound bar came with. I connected the cable to the TV and sound bar eARC ports. I followed the instructions to make sure it worked, and at first, it did work for all of 10 minutes. After 10 minutes streaming a show, the sound bar got stuck in a loop of sound. I tried turning it off with the remote. No luck. I tried the power button on the sound bar. No luck. I had to unplug the power cable to shut it down. I turned it back on and tried again. Same thing happened. I tried changing every sound setting that could be changed, and nothing worked. The same thing would happen, but now it happened after about a minute of audio. Eventually there was no sound coming out of the sound bar using eARC settings. I switch off the eARC, and put it in ARC mode. It worked for a minute, and the loop audio issue appeared again. I tried everything. I connected another HDMI 2.1 cable. Nothing worked. I tried for two days to get it to work before I gave up and decided to return it for an exchange. I got my replacement. It works. eARC works for 45 minutes, then the audio mutes for 10 seconds and then comes back on. It's annoying, but not enough for me to return it for another one. I gave up on eARC mode. On ARC mode there are no issues. I just think the sound is richer in eARC mode. That's my review. The sound bar sounds great, but it has that annoying issue among a couple of others that have to do with how the sound bar behaves with the TV. I can live with it.
Written by a customer while visiting Hisense
Customer Rating
2
bummed out
on December 29, 2021
Posted by: brent
from glendale,az
just recieved the hisense 312 soundbar set with atmos but nowhere except in the directions, after paying and recieving this. it sais my tv needs the atmos option to work properly. only after purchassing and finally recieving this is a hard time to find out i need to now return the unit or buy another tv. Mt Hisense tv now (55inch 4k mdl#55H6D) isnt that old..any other way to make the atmos work ? If i have to buy another tv,which Hisenense55 inch 4k should i get to work with this soundbar ?
Written by a customer while visiting Hisense
Customer Rating
1
Hisense TV an Sound Bar not compatible!
on January 16, 2022
Posted by: MikeE
from USA
There are glitches between the Hisense 65U8G TV and the Hisense HS312 sound bar. As others have reported, when using EARC, the sound drops regularly for ~10 seconds, reconnects, and the sound bar displays a message “PCM Audio”.
Also, the TV options are supposed to allow you to configure the sound bar through the TV settings. The TV allows you to ‘go through the motion’ of making changes, but they are ignored – no changes are made on the sound bar and after exiting the ‘settings’ page on the TV, the options return to their default settings.
For the cost of these components, from the same manufacturer, these defects are not acceptable. I have had limited success working with support to resolve them (I will return them before the cost\hassle of sending them in for repair, when what to repair has not even been identified!
No, I would not recommend this to a friend.
Written by a customer while visiting Hisense