Customer reviews from geappliances.com
GE - 23.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
4.2
(2,509 Reviews)
Rating breakdown 2,509 reviews
5 Stars
1,391
4 Stars
659
3 Stars
226
2 Stars
113
1 Star
120
83%of customers recommend this product.
(
1,887 out of
2,261)
Customer Reviews for GE - 23.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
1
Had for less than 2 months and broken twice.
on August 1, 2022
Posted by: Frustrated in DGO
Not been satisfied at all at this point. Delivered with the water and ice not working and now less than 2 months in, the compressor has blown. Horrible inconvenience and would not recommend.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Elliot@GEA, GE Appliances, August 2, 2022
Hello there, thank you for taking the time to reach out with this feedback. Your frustration with multiple repairs so soon in your refrigerator's lifespan is completely understandable, and we are so sorry for the headache this has caused for you.
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to let us know if there are any ways we can assist you in future. -Elliot@GEA
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to let us know if there are any ways we can assist you in future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Poor quality
on August 31, 2022
Posted by: Mor21
from Prospect Pa.
I think for the price of this refrigerator GE could have done a little better. The door shelves are very flimsy. The refrigerator makes a lot of noise, and the ice maker is even worse for noise. The shelves don’t lock in like most . You have a bracket on one side and a permanent rest on the other. So much for adjustable shelves. And the shelve that you can adjust in and out for large bottles et the sides of it are so flimsy that it is warped. I would have bought a different brand but the wife said no. It has two letters in its name to, and the same price as the GE but much better quality. Sorry but I’m very disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Krystal@GEA, GE_appliances, September 1, 2022
Greetings - We are so sorry that your new refrigerator is operating louder that you expected. We appreciate your feedback on the shelves, we are very sorry that you do not feel that the quality is where it should be. This is certainly not the ownership experience we want for you and we can completely understand your frustration.
Newer refrigerators sound different from older refrigerators, as modern refrigerators have more features and use newer technology. Here is a list of typical sounds and what they mean https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.196773732.976168909.1661861335-232824690.1658952658
We hope we can regain your trust in GE Appliances in the future. Please contact us directly if you have any problems in the future - we are always available. -Krystal@GEA
Newer refrigerators sound different from older refrigerators, as modern refrigerators have more features and use newer technology. Here is a list of typical sounds and what they mean https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.196773732.976168909.1661861335-232824690.1658952658
We hope we can regain your trust in GE Appliances in the future. Please contact us directly if you have any problems in the future - we are always available. -Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
None
on September 4, 2022
Posted by: Willywonka67
from Maine
I hate it..been fixed twice..runs constantly..doesn't seal correctly..ice/water dispenser is terrible
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 19, 2022
Hello - we're very sorry to hear that this unit hasn't lived up to your expectations, even after a couple repairs. We know this isn't ideal, and we completely understand your frustration. Please know we will share your feedback with our product and design teams for future design consideration.
Modern refrigerators with more storage space and a larger freezer require more operating time, and they start and stop often to maintain even temperatures. We recommend making sure that the temperatures are set to the correct levels to keep the refrigerator from running constantly.
If you need to schedule another service appointment for one of our qualified technicians to visit your home, please call us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can also find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Modern refrigerators with more storage space and a larger freezer require more operating time, and they start and stop often to maintain even temperatures. We recommend making sure that the temperatures are set to the correct levels to keep the refrigerator from running constantly.
If you need to schedule another service appointment for one of our qualified technicians to visit your home, please call us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can also find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
I think I got a lemon
on September 9, 2022
Posted by: Newly retired
from Mary land
I think I got a lemon. I have had the refrigerator for seven months I’ve had six visits from the repair people and it still is freezing on the inside and end it doesn’t make a lot of ice and the freezer doesn’t work well the light keeps getting frozen or the switch for the light keeps getting frozen
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 20, 2022
Hello - while we're happy to see that you've loved the appearance of your unit, we're also very sorry to know that the refrigerator hasn't worked as expected.
We contacted you via email to learn more about this situation and provide the best assistance possible. Please keep an eye out for this email and reach back to us at your earliest convenience.
We hope to hear from you soon.
Take care.
Pablo@GEA
We contacted you via email to learn more about this situation and provide the best assistance possible. Please keep an eye out for this email and reach back to us at your earliest convenience.
We hope to hear from you soon.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Lots of interior room
on October 23, 2022
Posted by: cathyw59
from Bensalem, Pa
I went from a standard double door to the French door beacause I was not getting enough room width wise to put something in either fridge or freezer. This way I have both. It look nice and food is being kept very fresh
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Lots of space
on October 26, 2022
Posted by: dmw8
from CA
There is a lot of storage space, especially in the freezer. I would give it five stars. But the ice dispenser is rather noisy.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Fits Well in our limited space
on October 30, 2022
Posted by: de8vin
from Burbank, CA
Ice maker works well, but the exit tube is too big for a standard glass, so crush ice is messy. Overall is a nice unit, and we will buy GE again
I would recommend this to a friend!
Features
4
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, November 1, 2022
Hi there,
Thanks for taking the time to leave a review. Happy that your icemaker works well!
If you'd like tips on using your ice dispenser, you're free to click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34351&_ga=2.247679877.322570729.1667221316-2077731582.1667221316
And if you've got questions or concerns about your model in the future, know that you're always free to reach out and let us know.
Best wishes and thanks for choosing us for your home!
Michael@GEA
Thanks for taking the time to leave a review. Happy that your icemaker works well!
If you'd like tips on using your ice dispenser, you're free to click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34351&_ga=2.247679877.322570729.1667221316-2077731582.1667221316
And if you've got questions or concerns about your model in the future, know that you're always free to reach out and let us know.
Best wishes and thanks for choosing us for your home!
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Just Got It
on October 31, 2022
Posted by: Kitchen For Wife
from Illinois
So far love it ! quality looks great we will see how it goes !
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
3
Written by a customer while visiting geappliances.com