Customer reviews from Serta
Serta - Sheep Retreat Medium 10 Gel Memory Foam Mattress-in-a-box - Multi
Average customer rating
4.5
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
51
4 Stars
12
3 Stars
2
2 Stars
3
1 Star
3
100%of customers recommend this product.
(
23 out of
23)
Customer Reviews for Serta - Sheep Retreat Medium 10 Gel Memory Foam Mattress-in-a-box - Multi
Customer Rating
5
Bed
on September 12, 2023
Posted by: Skyler T
It's awesome mattress. I have been getting good sleep!
Written by a customer while visiting Serta
Customer Rating
5
A little early to tell
on September 12, 2023
Posted by: Hillary M
We have only been using it for a week but so far we have both been sleeping better and don't wake up stiff and sore. Time will tell if it continues.
Written by a customer while visiting Serta
Customer Rating
4
Great mattress for a great price
on September 1, 2023
Posted by: Heather K
It's a solid mattress and very comfortable for the price, the only downside for me is it's slightly too firm but nothing a mattress topper couldn't fix.
Written by a customer while visiting Serta
Customer Rating
5
Daughter loves it
on August 22, 2023
Posted by: Lauren M
My daughter has been sleeping through the night better since getting her “new big bed.” Very comfortable for her and mommy and daddy!
Written by a customer while visiting Serta
Posted by: sleepyqueen
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
I bought this mattress about a month ago after I was experiencing neck and back pain from a mattress that was 10+ years old (yes. that old.). My old mattress had absolutely no support, and had a dip in the middle from being handed down from my mom, to my brother, and finally to me. So I knew I needed a mattress with more support. I got this in medium firm and the first few nights I was worried because I was waking up with stiffness so I thought maybe this mattress wasn't right for me. But I remember reading to give it a few weeks before you return it so I kept trying hoping that I would break it in. And I'm so glad I did! By the end of the first week, I was sleeping through the night, waking up feeling more rested, and no pain in the mornings!!!! It makes sense since I went from a mattress with literally no support to a mattress that was medium firm. My body just needed to adjust and now I absolutely love going to sleep at night! Getting in my bed is my favorite part of the day! So give it a few days before you decide you hate it.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
So far GREAT
on July 27, 2023
Posted by: Rachel J
I got this recently and I love it! Great quality fantastic price too!!
Written by a customer while visiting Serta
Posted by: Xxxxxx
from Online,OH
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
Don’t buy it! It’s very uncomfortable - would NOT recommend
Response from SertaBy Serta CX Team, Customer Service, July 7, 2023
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that can provide you with the comfort needed to give you a great night's sleep. We hope this helps!
Written by a customer while visiting Serta
Posted by: JoKorr
from Texas
Length of ownership:1 month
Verified Purchase:Yes
We purchased this mattress as a Memorial Day sale. The core foam is not as firm as I expected. And there is already an indention on my mattress that is hurting my back. We are sweltering in this Texas heat, and this mattress cool gel does not live up to its name. Sorry for bad review. Don't waste your money.
Response from SertaBy Serta CX Team, Customer Service, June 28, 2023
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support and cooling you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that can provide you with additional cooling features and a bit more firmness to provide you with some support. Additionally, the indentation you are describing may be something to look into, sometimes indentations can be indications that there is an issue with the mattress and we encourage you to file a warranty claim with your original purchasing store if you would still like to keep this mattress and see if it is eligible for replacement. We hope this helps!
Written by a customer while visiting Serta