Customer reviews from Serta
Serta - Sheer Slumber 8” Medium Firm Gel Memory Foam Mattress-in-a-box - Multi
Average customer rating
4.6
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
37
4 Stars
12
3 Stars
1
2 Stars
0
1 Star
2
100%of customers recommend this product.
(
27 out of
27)
Customer Reviews for Serta - Sheer Slumber 8” Medium Firm Gel Memory Foam Mattress-in-a-box - Multi
Posted by: JoKorr
from Texas
Length of ownership:1 month
Verified Purchase:Yes
We purchased this mattress as a Memorial Day sale. The core foam is not as firm as I expected. And there is already an indention on my mattress that is hurting my back. We are sweltering in this Texas heat, and this mattress cool gel does not live up to its name. Sorry for bad review. Don't waste your money.
Response from SertaBy Serta CX Team, Customer Service, June 28, 2023
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support and cooling you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that can provide you with additional cooling features and a bit more firmness to provide you with some support. Additionally, the indentation you are describing may be something to look into, sometimes indentations can be indications that there is an issue with the mattress and we encourage you to file a warranty claim with your original purchasing store if you would still like to keep this mattress and see if it is eligible for replacement. We hope this helps!
Written by a customer while visiting Serta
Customer Rating
4
Comfort at a decent cost
on August 15, 2021
Posted by: Jabisayo
from Visalia
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Can’t complain: Serta always delivers. This feels amazing like I’m floating on a cloud. I had back problems when I woke up from using a traditional mattress: I recommended
I would recommend this to a friend!
Written by a customer while visiting Serta
Posted by: Soxx
from VA
Verified Purchase:Yes
Great mattress! I use the mattress on a day bed and my husband naps on it most of the time. He loves it!
I would recommend this to a friend!
Written by a customer while visiting Serta
Posted by: zzzzzzz
Verified Purchase:Yes
We bought the king size mattress. It is amazing. I did not think I liked foam mattresses. Boy was I wrong. Both my wife and I have been sleeping better and not waking up sore.
Written by a customer while visiting Serta
Customer Rating
5
Inexpensive way to sleep on cloud 9
on May 8, 2021
Posted by: LoFish
This mattress was intended to be used in a guest room but I find myself sleeping on it more often because of how comfortable it is! The set up was so easy, it arrived in a carton and was set up within five minutes. Truly cannot ask for anything easier.
I would recommend this to a friend!
Response from SertaBy Consumer Care , May 12, 2021
Hi Lo, thank you for taking the time to review your recent experience! We're glad to hear you’re enjoying your new Serta mattress and that your delivery and setup went smoothly.
Written by a customer while visiting Serta
Customer Rating
5
Awesome bed
on May 18, 2021
Posted by: Odin
Length of ownership:3 months
Really nice bed for the price have slept well ever night since we got it
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
4
It’s a nice bed!
on May 22, 2021
Posted by: Dylarmstrong
from Minnesota
Gender:Male
Length of ownership:1 month
The bed came in a nice package and comes with a Serta razor made for cutting the plastic off without damaging the bed
The bed is fairly comfy it’s a lot more stiffer then I was expecting! But all around a good bed!
The bed is fairly comfy it’s a lot more stiffer then I was expecting! But all around a good bed!
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
Easy to set up!
on May 24, 2021
Posted by: spiceyroad
from Kentucky
[This review was collected as part of a promotion.] The Sheer Slumber 8” EZ tote foam mattress, was very easy to set up. Just open the box, cut the plastic, unroll, and it’s pops right up! The mattress itself is very well made. Very soft to the touch. Has the Serta gel memory foam, and the Serta foam core. It is comfortable to lay on. Very well made mattress, in the convenience of a box! I recommend this product!
I would recommend this to a friend!
Written by a customer while visiting Serta