Customer reviews from Serta
Serta - Perfect Sleeper Nestled Night 10” Medium Firm Gel Memory Foam Mattress-in-a-box - Grey
Average customer rating
4.3
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
27
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
5
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Serta - Perfect Sleeper Nestled Night 10” Medium Firm Gel Memory Foam Mattress-in-a-box - Grey
Customer Rating
3
Not as advertised
on August 7, 2022
Posted by: Lsanders93
from Mississippi
Gender:Female
Length of ownership:1 month
This product is advertised as a “medium” on the hardness scale. It is way more firm than The firm memory foam mattress my parents have.
Response from SertaBy Serta, August 8, 2022
Hi there. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-557-3782.
Written by a customer while visiting Serta
Customer Rating
5
Sleep well
on August 8, 2021
Posted by: Aunties
from GREENCASTLE
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I got a Nestled Night 10" EZ Tote Foam. It was super easy and convient set up. It was delivered to my door so no vehicle required. I enjoy a great nights sleep and wake up feeling refreshed. I no longer toss and turn all night long.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
1
Lacks longevity
on August 31, 2022
Posted by: anastasia123
Gender:Female
Length of ownership:6 months
When I first got this out of the box and unfurled it, it was super comfortable. I was actually surprised at how well I slept on it the first couple of months of owning it. However it is already starting to sag and now I don't sleep on it nearly as well as I did when I first got it. Of course, the return period has passed so I'm stuck with this expensive huge mattress that will only grow less and less comfortable over time. Each night I can feel it sagging a bit more than the night before. Super frustrating that I paid this much for something that is essentially going to become useless in a matter of months.
Response from SertaBy Serta, September 2, 2022
Hi Anastasia! We're sorry to hear that you're experiencing an issue with your Serta mattress. Please contact us at 1-888-557-3782, so we can get more information and assist you further.
Written by a customer while visiting Serta
Customer Rating
5
Awesome!
on August 6, 2021
Posted by: Adj0222
from Indianapolis In
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] This mattress is really dreamy. When first getting it I had my doubts until my first nights sleep. It’s like laying on a cloud best sleep I have had in a few years. Would trade it for anything now!
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
Product performs as described.
on October 1, 2021
Posted by: TOH2001
Gender:Male
Length of ownership:1 month
Mattress is very comfortable and was delivered and deployed as described in the instructions. We are very satisfied.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
So convenient
on March 6, 2022
Posted by: RebeccaS
from Marietta OH
Gender:Female
Length of ownership:3 months
This mattress is convenient to set up and cozy to sleep on. As a side and back sleeper, it has the perfect amount of support for my back. We bought this for the guest room but I sleep on it sometimes just for fun.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
1
i got this matters' and it said 48 hour to lay flat well it been over that and it still not flat . i did everything it told me to do not happy
on June 20, 2022
Posted by: jeromenothappy
from wi52
Gender:Male
Length of ownership:1 week
i got this matters' and it said 48 hour to lay flat well it been over that and it still not flat . i did everything it told me to do not happy
Response from SertaBy Serta, June 21, 2022
Hi, Jerome. We're sorry to hear there is an issue with your Serta mattress. Please contact us at 1-888-557-3782 so we can get more information and assist you better. Thank you.
Written by a customer while visiting Serta
Customer Rating
1
save your money
on October 4, 2022
Posted by: Lonnorman2002
from Columbus ohio
Gender:Male
Length of ownership:1 year or longer
Have mattress for 3 years now. It's completely broke down. There is a hump in the middle that my and I fight to lay on bc our sides are caved in. Doesn't hold or form anymore. Keep your money. 3yr old mattress shouldn't need replaced already! There is no pros to this mattress but I was forced to click on one below
Response from SertaBy Serta, October 14, 2022
Hi Lon. Thank you for taking the time to leave a review. We're sorry to learn of your experience and would love to help. Please contact us at 1-888-557-3782
Written by a customer while visiting Serta