Customer reviews from Serta
Serta - Sheep Retreat Medium 10” Gel Memory Foam Mattress-in-a-box - Multi
Average customer rating
4.5
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
51
4 Stars
11
3 Stars
2
2 Stars
3
1 Star
3
100%of customers recommend this product.
(
23 out of
23)
Customer Reviews for Serta - Sheep Retreat Medium 10” Gel Memory Foam Mattress-in-a-box - Multi
Posted by: Missy61
from Minnesota
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
Good product for the money. Next time I would probably make sure to order a 10 or 12 inch instead.
I would recommend this to a friend!
Written by a customer while visiting Serta
Posted by: Patwar
from Charleston, WV
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
I bought my Serta Mattress-in-a-Box (twin, medium) on April 15, 2023. It was delivered in 3 days! The heavy-duty shipping box arrived in perfect condition. The mattress was compressed and rolled up, double-wrapped in heavy brown paper and plastic wrap, which was easy to remove with the included cutter. Once released from the plastic wrap, the mattress unwound on its own. It expanded to full form overnight without any coaxing from me. I wasn't sure the medium mattress would be firm enough to my liking, but it is perfect! ... not rock hard and not mushy soft. I'm a side sleeper, and it offers perfect support the length of my body. Now a month later, the mattress has shown no sign of sagging, and I sleep like a baby. I couldn't be happier with this purchase! Serta never fails to make a quality mattress!
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
4
Mattress
on May 19, 2023
Posted by: Mir102897
from Toledo ohio
Gender:Female
Length of ownership:6 months
I bought this and I'm so happy with it. The comfiess mattress I have ever owned.
I would recommend this to a friend!
Written by a customer while visiting Serta
Posted by: jl6767
from PNW
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
we've had it for a few weeks; so far, so good.....
I would recommend this to a friend!
Written by a customer while visiting Serta
Posted by: Xxxxxx
from Online,OH
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
Don’t buy it! It’s very uncomfortable - would NOT recommend
Response from SertaBy Serta CX Team, Customer Service, July 7, 2023
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that can provide you with the comfort needed to give you a great night's sleep. We hope this helps!
Written by a customer while visiting Serta
Customer Rating
5
So far GREAT
on July 27, 2023
Posted by: Rachel J
I got this recently and I love it! Great quality fantastic price too!!
Written by a customer while visiting Serta
Posted by: sleepyqueen
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
I bought this mattress about a month ago after I was experiencing neck and back pain from a mattress that was 10+ years old (yes. that old.). My old mattress had absolutely no support, and had a dip in the middle from being handed down from my mom, to my brother, and finally to me. So I knew I needed a mattress with more support. I got this in medium firm and the first few nights I was worried because I was waking up with stiffness so I thought maybe this mattress wasn't right for me. But I remember reading to give it a few weeks before you return it so I kept trying hoping that I would break it in. And I'm so glad I did! By the end of the first week, I was sleeping through the night, waking up feeling more rested, and no pain in the mornings!!!! It makes sense since I went from a mattress with literally no support to a mattress that was medium firm. My body just needed to adjust and now I absolutely love going to sleep at night! Getting in my bed is my favorite part of the day! So give it a few days before you decide you hate it.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
Daughter loves it
on August 22, 2023
Posted by: Lauren M
My daughter has been sleeping through the night better since getting her “new big bed.” Very comfortable for her and mommy and daddy!
Written by a customer while visiting Serta