Customer reviews from Serta
Serta - Sheep Retreat Medium 10” Gel Memory Foam Mattress-in-a-box - Multi
Average customer rating
4.5
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
51
4 Stars
11
3 Stars
2
2 Stars
3
1 Star
3
100%of customers recommend this product.
(
23 out of
23)
Customer Reviews for Serta - Sheep Retreat Medium 10” Gel Memory Foam Mattress-in-a-box - Multi
Customer Rating
5
Great mattress
on May 28, 2024
Posted by: Laurie C
This mattress is so comfortable and has the support needed for a great sleep. Super easy to get up the stairs since it comes in a box. We love it!!
Written by a customer while visiting Serta
Customer Rating
2
Off-gassing is pretty bad
on November 20, 2022
Posted by: MollyC
from Doylestown PA
Gender:Female
Length of ownership:3 months
The mattress is comfortable (leans to firm) but it gives off a horrible off-gassing smell like rubber. I assume it's the gel foam. We've had this nearly 90 days and it still smells despite airing it out. I have this for my child so I'm quite concerned.
Response from SertaBy Serta, November 23, 2022
Hi Molly. Thank you for taking the time to leave a review. We're sorry to hear of your experience. Your new Serta mattress may have a slight odor upon opening. This is due to odors that may have been trapped in the tight protective packaging being released upon opening. We recommend allowing your product to air out in a well-ventilated room before covering with sheets. Serta adheres to the highest standards for product quality and safety. Our products are assembled from finished components and all Serta foam has been certified by CertiPUR-US®. If you have any other questions or would like to speak to our team directly, please contact 1-888-557-3782.
Written by a customer while visiting Serta
Customer Rating
5
Great night sleep
on September 7, 2022
Posted by: Rosa32
from Utah
Gender:Female
Length of ownership:1 month
I am so happy with my purchase. I actually get a full night's sleep and don't wake up with any aches or pains. I highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
Great mattress
on May 10, 2021
Posted by: AllisonSRB
from Santa Rosa beach
Gender:Female
Length of ownership:3 months
Got two sheep retreats for my sons room and have had them for a couple months now. Really love them. Me and the husband have had an iComfort for 6+ years and love it but didn’t want to spend so much on the kids room as it’ll change a lot as they grow. Extremely satisfied with quality and comfort. I have an additional pillow topper on it because I like the combo but you would t need it per se. With it, it’s a dreamy bed. 5 stars for sure. Highly recommend and about to purchase another sheep retreat in full size for another room.
I would recommend this to a friend!
Response from SertaBy Consumer Care , May 12, 2021
Hi Allison, seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Serta. We look forward to serving you for many years to come!
Written by a customer while visiting Serta
Customer Rating
5
Better than i expected
on March 16, 2022
Posted by: Devan
from Ann Arbor, MI
Gender:Female
Length of ownership:1 month
I should have known this was going to be a great bed. It's perfect for the platform I bought for it. It rolled out and "puffed up" perfectly, I only had to shift the cover slightly. It's super comfortable and I love how it's perfect for my type of sleeper; my toddler, and sometimes me too! Glad I got this one.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
Incredibly comfortable and easy to transport!
on July 7, 2022
Posted by: MeganJ
from Los Angeles, CA
Gender:Female
Length of ownership:3 months
This review is for the 8” Serta® Sheer Slumber™ EZ Tote mattress. I bought two mattresses for use in a day bed with a trundle in my guest room, and my guests are all so happy with how comfortable the mattresses are! I've used Serta foam mattresses for about ten years now, and they really are the best. I've tried a few competitors over the years, and they're not as cozy, nor do they maintain their quality over time. I keep coming back to Serta. The Gel Memory Foam with the Foam Core strikes just the right balance of soft and firm; it's cozy while still supporting you in all the right places. I've never woken up with any back pain when I sleep on a Serta foam mattress. I can't say enough good things! Coupled with the price and the fact that this is shipped tightly rolled in a box (and is thus really easy to get into your house and unroll), this is a wonderful buy.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
2
Disappointed
on September 23, 2022
Posted by: David88
This mattress feels very firm. Not comfortable at all.
Response from SertaBy Serta, October 14, 2022
Hi David. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact 1-888-557-3782
Written by a customer while visiting Serta
Customer Rating
5
Great fisrt impression!
on December 29, 2022
Posted by: CamillaT1672362884
Gender:Female
We were looking for a new mattress, since we just moved from another country and we were very surprised with the price and quality! Thanks alot for the experience! I highly recommend!
Written by a customer while visiting Serta