Hello- We can understand your concern and appreciate your feedback and want you to know it is valuable to us. We will share this with our engineering and design teams. We want to explain the long cycle time. The U.S. Department of Energy, the EPA Energy Star program, and consumer demand has driven dishwasher manufacturer’s to make dishwashers much more energy and water efficient over the last several years. But there are always tradeoffs to using less energy and water. Longer wash cycles will actually lower the energy consumption. It’s a little counter-intuitive, most people experiencing a long cycle will imagine the power meter spinning out of control. However, the truth is that it’s much more efficient to take less water from the water heater and run the dishwasher longer. The bottom line is that the price of high efficiency is longer wash cycles. We hope you have many years of use from your new dishwasher.

Here's a link to view your manual:

https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-1.pdf&_ga=2.127386506.624000743.1646070176-661043189.1643049559&_gac=1.216335010.1644625706.EAIaIQobChMI39DQi_T49QIVghB9Ch0YowtjEAAYASAAEgLi__D_BwE

Please let us know if you have questions in the future. Thank you! Joyce@GEA

Hi there, we're so sorry to hear your dishwasher hasn't worked in the 3 weeks you've had it and that you're on your third service call. This is never the ownership experience we'd expect for our consumers so we can certainly imagine how frustrating this is for you.

With that said, we want you to know we're confident our technician will be able to get this taken care of, but if there were to be any new issues to arise we're always available on social media and happy to assist you in any way we can.

Guy@GEA