We are more than happy to assist you with the draining of this dishwasher. Since excessive water is remaining in the bottom of the dishwasher, there are a few things that can cause this issue which include blockage, type of detergent used, and installation.

Make sure there is not any paper or large object covering or blocking the sump area in the rear of the tub. Clear out any large pieces of food from the bottom of the dishwasher like noodles, lettuce, or bones. Check the drain hose where it connects below the sink for a blockage or a kink in the hose. New dishwashers come with a white corrugated drain hose which should be used. Also make sure that the kitchen sink is not clogged.

Using the wrong type or too much detergent can cause extra suds that can prevent the dishwasher from draining properly. Using a high quality detergent has a direct effect on the cleaning performance of your dishwasher.

If an air gap is not used with the installation of the drain hose, the dishwasher drain hose must contain a high drain loop for the dishwasher to be able to drain correctly. The high drain loop must be attached to the underside of the counter and attached to the sink at a specific height. Measure the height from the floor to the highest point of the drain hose and make sure the height matches what is recommended in your Installation Instructions which can be found at the link here: https://products-salsify.geappliances.com/image/upload/s--o3qf-gw5--/492ab846f22e21cede3855223e99daa9f4a22306.pdf

If the tips provided above do not help with draining, service is advised. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm