Congratulations on your new home! We are more than happy to provide guidance with your new dishwasher. It is not normal operation for the dishwasher door to drop down as described, and we advise scheduling service to ensure the door is properly installed. In regard to the dishwasher cycle, we recommend resetting your dishwasher by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function and allow the cycle to complete, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm

We recommend resetting your dishwasher by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function and eliminate the error code/alarm, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm