Customer reviews from shop.mattel.com
Hot Wheels - Mario Kart Thwomp Ruins Track Set
Average customer rating
2.4
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
3
40%of customers recommend this product.
(
2 out of
5)
Customer Reviews for Hot Wheels - Mario Kart Thwomp Ruins Track Set
Customer Rating
5
Great beginner set!!
on October 27, 2019
Posted by: Grandma17
from New York State
Bought this for my twin grandsons..worked perfectly, easy to assemble, hours of fun!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
4
Pretty good expansion set
on October 20, 2020
Posted by: Brill
from Newark, Ohio
Like many toy car sets, it takes a bit of fiddling, but overall its a good set, better when combined with other track sets. I wouldn't call it a good starter, but a pretty good addition.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Shameful Design
on August 23, 2019
Posted by: AngryDaddy2019
from Baltimore, MD
For such a simple concept, boy was it terribly executed. Pressure on the button to release the launcher causes it to move forward at about a 30 degree upward angle. As a result, the cars are propelled off of the track every time. In order to get the launcher to function as intended, clearly not as designed, you must maintain positive downward pressure on the launch rod as it is released. All they had to do was extend the housing for the launcher to prevent it from rising on release. This is the last Hot Wheels set we will be purchasing. Of four sets, only half have worked correctly or reliably. 50 percent is not a acceptable rate of success.
Sent from my iPad
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, August 28, 2019
Oh No! We're so sorry your experience with Hot Wheels has been so frustrating. Our Consumer Services team would really like to discuss this further and make it right. When you have a chance, please reach out. Our contact info is here: https://service.mattel.com/us/ContactUs.aspx
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Save your money and your child's feelings
on December 26, 2019
Posted by: Paw Paw
from Jonesboro, Ga.
Piece of junk! Do not purchase! Take this warning seriously you do not need the frustration. My Grandson got this yesterday for Christmas and thank goodness he got some other toys that worked so he does not even play with this junky toy. The launching mechanism does not work as intended. It has a rubber band that pulls the plunger forward when the release button is pushed. Two problems, 1) the rubberband pulls the plunger up from the tension, and 2) the plunger will not stay cocked because the button will not hold the plunger. So if you hold down the button so the plunger will stay cocked as soon as you release pressure on the button the plunger activates and shoots the car up off the track. So there is no way to use the toy as intended. We can't even give it to charity as it would be cruel to have a child in need receive a toy like this that doesn't work.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, December 27, 2019
We're sorry to hear about your Thwomp experience. Please reach out to our team, and they'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Doesnt line up properly
on December 26, 2020
Posted by: Megan029
from Alliance, ohio
Once I figured out how to get it to launch i realized even if it was facing left it would hit the center where the tracks split.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy mattel, December 27, 2020
We're sorry your tracks don't line up! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx .
Written by a customer while visiting shop.mattel.com