Customer reviews from bestwaycorp.us
Bestway - Power Steel 18ft x 9ft x 48in Above Ground Swimming Pool Set with Pump - Gray
Average customer rating
3.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
2
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
1
40%of customers recommend this product.
(
2 out of
5)
Customer Reviews for Bestway - Power Steel 18ft x 9ft x 48in Above Ground Swimming Pool Set with Pump - Gray
Customer Rating
3
poor design does not adapt to pool vacuum
on August 4, 2021
Posted by: twisty
from Yakima WA
Gender:Female
This is the perfect size pool for a small yard, I read reviews that the filter was under-powered so I bought an Intex sand filter pump and adapted it to the pool inlet and outlets. I loved this pool right up until I tried to hook up a pool vacuum hose to it. You cannot. The inlet to the filter is less than an 1" in diameter. The smallest size vacuum hose available is 1 1/4" in diameter. Who designs a 3600 gallon pool without the ability to clean it unless you drain it? . The suggestion in the book that comes with the pool suggests that you clean your feet in a bucket before entering. Well, that MIGHT reduce some sediment, but what about the wind blowing dust into your pool. I bought a solar cover and dust will still get in around the edges and drift down the sides and onto the bottom. I am truly disappointed that this manufacturer did not even note on the pool description that it was not adaptable to traditional pool cleaning equipment (other than a manually operated broom!) Check the product specifications and make sure any pool you buy has at least an 1 1/4" inlet / outlet so you won't get surprised like I did when you can't clean your pool.
No, I would not recommend this to a friend.
Response from bestwaycorp.usBy Bestway, Customer Service, August 5, 2021
Hello! We are sorry to hear about your disappointment with your Power Steel. Please contact our Customer Service Center at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada should you have any questions. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website. Please note that our phone menu has changed, and you will need to listen to the end of the message to speak to a representative.
Written by a customer while visiting bestwaycorp.us
Customer Rating
3
Honest review
on June 21, 2022
Posted by: Needs better filter
from Iowa
Gender:Female
I have had this pool for less than a month, the size is ok, the problem i have is the pump does not do a good job, suction not enough have gone through 4 filters, no place to hook up a vacuum unless you put it directly to the pump which again does not have enough suction. Otherwise built well, bought a pool last year spent 2 times as much, filter was great but the liner was junk, came apart at the seems.
No, I would not recommend this to a friend.
Response from bestwaycorp.usBy Bestway , Customer Service, June 21, 2022
Hello, we are sorry to hear that you are having troubles with your pool's pump. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwaycorp.us
Customer Rating
5
my pool
on October 26, 2022
Posted by: Anonymous
just ordered it and it arrived within a week, in process of setting up, the videos and on line info very helpful. taking my time easy set up.
Written by a customer while visiting bestwaycorp.us
Customer Rating
1
Horrible
on April 27, 2023
Posted by: Not impressed
Gender:Female
We bought our pool in November and just set it up out of the box cause it’s finally got here. It is leaking everywhere and the pump is broke. Can’t get a hold of anyone to see about a replacement. Do not recommend at all
No, I would not recommend this to a friend.
Response from bestwaycorp.usBy Bestway , Customer Service, April 28, 2023
Hello, we are very sorry to hear that you are experiencing these issue with your pool. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwaycorp.us
Customer Rating
5
Love it
on June 19, 2023
Posted by: ReNae
from Nashville, Tennessee
Gender:Female
It’s a nice pool I’m doing exercises and swimming fun with the grandkids.
I would recommend this to a friend!
Written by a customer while visiting bestwaycorp.us
Customer Rating
4
Love this pool!
on July 16, 2023
Posted by: Keewester
from Salisbury, Maryland
Gender:Female
We bought this last year and when it came time to close it for the wintwr, we discovered it did not come with the cover. We used a normal blue tarp which was a poor idea. This year we would like to close it properly but can not find a cover for it they are either too small, too large or the wrong shape. How can I get the cover that was supposed to be in the box?
I would recommend this to a friend!
Written by a customer while visiting bestwaycorp.us