Customer Reviews for Bestway - Power Steel 18ft x 9ft x 48in Above Ground Swimming Pool Set with Pump - Gray
poor design does not adapt to pool vacuum
on August 4, 2021
Posted by: twisty
from Yakima WA
This is the perfect size pool for a small yard, I read reviews that the filter was under-powered so I bought an Intex sand filter pump and adapted it to the pool inlet and outlets. I loved this pool right up until I tried to hook up a pool vacuum hose to it. You cannot. The inlet to the filter is less than an 1" in diameter. The smallest size vacuum hose available is 1 1/4" in diameter. Who designs a 3600 gallon pool without the ability to clean it unless you drain it? . The suggestion in the book that comes with the pool suggests that you clean your feet in a bucket before entering. Well, that MIGHT reduce some sediment, but what about the wind blowing dust into your pool. I bought a solar cover and dust will still get in around the edges and drift down the sides and onto the bottom. I am truly disappointed that this manufacturer did not even note on the pool description that it was not adaptable to traditional pool cleaning equipment (other than a manually operated broom!) Check the product specifications and make sure any pool you buy has at least an 1 1/4" inlet / outlet so you won't get surprised like I did when you can't clean your pool.
No, I would not recommend this to a friend.
Response from bestwaycorp.usBy Bestway, Customer Service, August 5, 2021
Hello! We are sorry to hear about your disappointment with your Power Steel. Please contact our Customer Service Center at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada should you have any questions. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website. Please note that our phone menu has changed, and you will need to listen to the end of the message to speak to a representative.
Written by a customer while visiting bestwaycorp.us