Customer reviews from blackstoneproducts.com
Blackstone - 28 In. Outdoor Griddle Station with Hard Cover - Black
Average customer rating
4.5
(224 Reviews)
Rating breakdown 224 reviews
5 Stars
156
4 Stars
43
3 Stars
7
2 Stars
10
1 Star
8
88%of customers recommend this product.
(
57 out of
65)
Customer Reviews for Blackstone - 28 In. Outdoor Griddle Station with Hard Cover - Black
Posted by: SC Amy
from SC
Gender:Female
Verified Purchase:Yes
Love my Blackstone! Grilling is made even easier!
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Great griddle, but poor build quality
on June 21, 2023
Posted by: Wheelsm
from Minneapolis, MN
Gender:Male
I really like Blackstone griddles. This is my second one that I bought for a second home. I was very disappointed in the build quality of this griddle. One of the pre-installed screws for the side shelf was cross-threaded, so it was difficult to adjust. The hole underneath that screw didn't line up with the welded nut on the inside, so I had to drill out the hole to make it line up. The U-bracket for the LP tank holder was so wide that the shear pin wouldn't go out the other side. I had to bend the bracket to make it work. The griddle top doesn't slide all the way back to lock into place. The show-stopper was that the gas regulator leaked so much gas, I couldn't safely use the griddle. I eventually took a gas regulator off another grill and put it on this griddle so that I could use it. I submitted a support ticket notifying Blackstone of these issues and requested a new gas regulator. Even with these issues, I would still recommend Blackstone griddles based on my experience with the first one I bought. However, if you are not handy with fixing things, this grill would have been impossible to use.
I would recommend this to a friend!
Response from blackstoneproducts.comBy Avery, Customer Support, July 18, 2023
Thank you for your review! It looks like you reached out and worked with our support team and you were able to get a new regulator and some compensation for the trouble.
We are really sorry it arrived that way, and we appreciate your trust in the brand despite the experience. If you have further questions or concerns, please let us know!
We are really sorry it arrived that way, and we appreciate your trust in the brand despite the experience. If you have further questions or concerns, please let us know!
Written by a customer while visiting blackstoneproducts.com
Posted by: Gilbert Smoker
from Gilbert, AZ
Verified Purchase:Yes
Perfect size! Price was cheaper at Walmart for the same size! I even did my shopping, online didn’t show they had any. But went in store and they had a ton. But our was already purchased.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Posted by: Miami
Verified Purchase:Yes
Love this product I will never buy a regular grill
Written by a customer while visiting blackstoneproducts.com
Posted by: Something cooking
from Pennsylvania
Gender:Male
Verified Purchase:Yes
It’s amazing the best thing I’ve cooked on so far.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Posted by: M
from Michigan
Gender:Female
Verified Purchase:Yes
we have been using this daily since we received it.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Posted by: Katrina_and_Chance
from Nashville
Gender:Female
Verified Purchase:Yes
Performs as expected. Prefer the versatility of a flat surface grill. Provides the opportunity to do things like cook, breakfast vegetables, and fish. It also seems to get hotter faster. I also like that when we are cooking marinated things, the marinade isn’t dripping off the food as it’s cooking.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Posted by: Dave
Gender:Male
Verified Purchase:Yes
Seasoned the griddle as shared in the video. Good start. Did bacon & pancakes as our first cooking items. Well made and super easy to assemble.
Written by a customer while visiting blackstoneproducts.com