Customer Reviews for KitchenAid - 30 inches - Externally Vented - Under cabinet Range Hood - Stainless Steel
Customer Rating
1
worst product - motherboard legs not attached
on December 9, 2025
Posted by: DIY Buidler
[This review was collected as part of a promotion.] 1st one power on and blew... burnt hole in stainless due to 120 leg touching metal from motherboard. supplier said I had to get it serviced which took 2 weeks to find out it needed replacement. replacement came 1 week later with same issue; where is KitchenAid/Whirlpool quality check.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 10, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Canopy Hood and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 870013 We look forward to speaking with you. Christy T
I bought this hood just over a year ago and don't have a problem with how the hood itself works although it is very loud when on it's highest fan level. My problem is that it is not possible to fully clean the unit. The filters are removable and washable but grease is also accumulating in the front of the unit where the lightbulbs are housed. There is no way to remove that part of the hood so I have grease dripping from the front corners onto my stove. When I called support to ask how to clean the front part, I was transferred to three teams and none of them had an answer. The only solution was that they could send a tech out but because I am two weeks over warranty, I would have to pay out of pocket. I don't think I should need a tech to come out to clean my appliance. I'm very disappointed that I spent this much money on a product that seems defective in it's design and that Kitchenaid support was completely unhelpful. I would not recommend this product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 26, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range Hood and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 699543. We look forward to speaking with you. Marie Q
[This review was collected as part of a promotion.] The unit has 2 major design flaws. First it sticks out much further than other units, so you will smack your head if not very careful when tending pots on the stove. Also there is an automatic setting, that comes on for no reason and cannot be turned off.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 11, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range Hood and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 591222. We look forward to speaking with you. Marie Q
The unit like all our other KitchenAid equipment is of good manufacturing, consistent appearance, and good service. The one issue we immediately noticed is when we use the power boost mode on the fan it trips the breaker every time.
[This review was collected as part of a promotion.] Poor exhaust had always been problem for us due to daily cooking. Waited so long to get this product, finally very happy with this product. Now, no more greasy cabinet and smells.