Customer reviews from ATT.com
Apple - iPhone Air 256GB (Unlocked) - Space Black
Average customer rating
4.2 out of 5
4.2
(74 Reviews)
Open Ratings Snapshot
Rating breakdown 74 reviews
5 Stars
53
4 Stars
4
3 Stars
5
2 Stars
4
1 Star
8
76%of customers recommend this product. 
(
47 out of 62
)
Best Buy Privacy Policy
Customer Reviews for Apple - iPhone Air 256GB (Unlocked) - Space Black
Customer Rating
2 out of 5
2
Returned. Not enough for the price.
on November 13, 2025
Posted by: Dave 399174
from Idaho
Verified Purchase:Yes
Flimsy and too skinny. Camera didn't her enough to offer.
No, I would not recommend this to a friend.
Response from ATT.comBy -EliAT&T CAREDecember 9, 2025
Hey Dave, we are sorry to hear that you returned the iPhone Air because it didn’t feel sturdy enough, seemed too slim for your preference, and the camera didn’t deliver the quality you were hoping for. It can be disappointing when a product doesn’t match the value or performance you expected, especially when it’s a significant purchase. We appreciate your feedback, and, in the meantime, we'd be happy to help you explore other models that offer a more solid build and camera features that better suit your needs.
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
WAIT FOR iPHONE AIR 2.0!
on November 29, 2025
Posted by: DannyV101
Verified Purchase:Yes
Constantly freezes, photo quality is mid and battery drains fast.
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Battery life is a concern !
on December 4, 2025
Posted by: PShah10
from NJ
Verified Purchase:Yes
Battery ! It does not last all day if you a medium / heavy user
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
4 out of 5
4
Small but bad battery
on November 8, 2025
Posted by: Nolan m
from Chicago
Verified Purchase:Yes
Great size but terrible battery
No, I would not recommend this to a friend.
Response from ATT.comBy -EliAT&T CARENovember 17, 2025
Hey Nolan, we appreciate you sharing your thoughts on the iPhone Air. It looks like the device size was perfect for you even though you weren't fully satisfied with the battery life. We understand how good it feels to have a device with a battery that will last long enough for our daily use and not having to charge it every now and then. Your feedback is invaluable, and we want to ensure you have the best possible experience with your new device. We encourage you to reach out to AT&T support team: https://www.att.com/get-support/?source=ILC208383817, so we can go over your concerns and provide tips or potential adjustments that may improve usability. We’re committed to listening and helping our customers get the most out of their devices.

Meanwhile, here are few tips you can try from your end and see if it helps with the battery performance:

1.Check App Usage: Go to Settings > Battery to see which apps are consuming the most battery. Disable any apps that are not used frequently.

2. Adjust Screen Brightness: Lower the screen brightness to save battery.

3. Disable Location Services: Turn off location services for apps that do not need it.

4.Enable Low Power Mode: Turn on Low Power Mode to reduce battery consumption

5.Update Apps: Ensure all apps are up to date to improve performance and battery efficiency

6.Manage Background App Refresh: Turn off background app refresh to prevent unnecessary updates and battery drain.
By following these steps, you can help extend the battery life of your iPhone Air and ensure it lasts throughout the day without frequent charging.
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Underwhelming
on November 11, 2025
Posted by: Anonymous
Verified Purchase:Yes
The Iphone Air sounded good in concept, but is a big let down. The battery life is not good at all and overall it is underwhelming.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Get the pro model
on October 17, 2025
Posted by: Anthony new tork
Verified Purchase:Yes
Battery doesn’t last long. Bump out in back is an issue with car wireless charging.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - IsabellaNovember 19, 2025
Hi there, Anthony.
Thanks for taking the time to share your experience with us.
We’re sorry to hear your phone’s battery life isn’t lasting as expected and that the camera bump is causing issues with your car’s wireless charging.
We understand how frustrating it is when battery doesn't last as long as expected, and we apologize for the inconvenience.
Because the iPhone Air prioritizes a slim profile, its battery capacity is smaller and is rated for about 12 hours of continuous web browsing.
If you use demanding apps like social media, streaming video, or games for long stretches, the battery will drain much faster and you may need to recharge partway through the day.

A few basic steps that can sometimes help with battery life:
-Check for and install any available software updates.
-Review Battery Usage in Settings to see which apps are using the most power.
-Reduce screen brightness.
-Disable background app refresh for nonessential apps.

We recommend you check this iPhone User Guide:
https://support.apple.com/guide/iphone/welcome/ios
where you can learn more about your phone, its features, and how to maximize it.

On the other hand, try using a MagSafe-compatible car mount or wireless charger with magnetic alignment; these hold the phone in the optimal position and work around raised camera modules.

If you require further assistance, please contact our team support; we're always happy to help!
We apologize again for the inconvenience and appreciate you bringing this to our attention.
Thank you for being part of AT&T.
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Love my new iPhone
on October 17, 2025
Posted by: Johns new iPhone
from Raleigh NC
Verified Purchase:Yes
Easy upgrade with ATT. I always upgrade with them vs Apple.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Upgrade time!
on October 17, 2025
Posted by: KMO1001001
Verified Purchase:Yes
Phone is light and great, trade-in with ATT super easy.
Written by a customer while visiting ATT.com
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