Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Average customer rating
4.3
(1,014 Reviews)
Rating breakdown 1,014 reviews
5 Stars
761
4 Stars
63
3 Stars
49
2 Stars
33
1 Star
108
81%of customers recommend this product.
(
664 out of
823)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Posted by: Anonymous
from Lafayette, La
Verified Purchase:Yes
Excellent Phone with great battery life and camera.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: TravisK1995
from Fayetteville
Verified Purchase:Yes
great phone that does what I need
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Time for a change 2025
from LA
Verified Purchase:Yes
It’s average. I only purchased it because I needed a new phone due to my previous phone being damaged. It lacks innovation and not a fan of the updates. Att network has also been subpar lately. To be honest, I don’t think this current version of iPhone is much better than the original. i’ve been a lifelong iPhone user since inception.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, December 19, 2025
Hi there,
We really appreciate you sharing your experience with us. We know how important it is to feel good about an upgrade, and we’re sorry to hear the iPhone 17 Pro Max hasn’t met the expectations you had. It can be frustrating when a new device doesn’t bring the excitement you were hoping for, and your honest feedback means a lot to us.
For helpful tips, you might want to explore the iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
It offers clear explanations of new features, advice on customizing your settings, and practical ways to improve battery life and overall performance. Hopefully, this makes your iPhone experience smoother and more enjoyable.
At AT&T, our mission is to help you get the most out of your technology—whether that’s learning about device features, managing upgrades, or choosing the right plan. If you’d like more tailored support for your iPhone 17 Pro Max, we’re always ready to assist.
We really appreciate you sharing your experience with us. We know how important it is to feel good about an upgrade, and we’re sorry to hear the iPhone 17 Pro Max hasn’t met the expectations you had. It can be frustrating when a new device doesn’t bring the excitement you were hoping for, and your honest feedback means a lot to us.
For helpful tips, you might want to explore the iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
It offers clear explanations of new features, advice on customizing your settings, and practical ways to improve battery life and overall performance. Hopefully, this makes your iPhone experience smoother and more enjoyable.
At AT&T, our mission is to help you get the most out of your technology—whether that’s learning about device features, managing upgrades, or choosing the right plan. If you’d like more tailored support for your iPhone 17 Pro Max, we’re always ready to assist.
Written by a customer while visiting ATT.com
Posted by: VSwyryn
from Perry GA
Verified Purchase:Yes
I love my Pro Max. It was easy to order, set up and return my old phone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Calhoun GA
Verified Purchase:Yes
Thing has so many problems I have to shut it off and turn it back on more then 3 times a day it’s ridiculous Siri will not respond half the time and I’ve never gotten a new phone and the battery life is horrible there supposed to be better phone last maybe a day if I leave it alone most of the day I also got this phone on a trade in deal and now they want to charge me and tell me that more then just the back of the phone was broken just the glass they said my battery was missing like how do I even take an iPhone batter out it’s crap I’m drowning in fees I will definitely be looking for a new company to get my phone serviced
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, December 19, 2025
Thank you for raising this concern, Marie.
We're truly sorry to hear that your experience with your phone and the service hasn't been the one you were expecting.
We understand that having a new phone should be exciting and free of complications, and we apologize if the process fell short of your expectations.
We want to help you to have the best experience with your phone. To run basic troubleshooting:
-Make sure your phone is updated to the latest iOS version. If the issue continues, try a soft reset by holding down the power and volume buttons until the Apple logo appears.
-If Siri is not responding: Go to Settings > Siri & Search, toggle “Listen for ‘Hey Siri’” off and back on and retrain Siri by setting it up again.
-If your battery is draining quickly: Check Settings > Battery > Battery Health to see if the battery needs service. Reduce background app refresh, lower screen brightness, and turn off location services for apps that don’t need it.
If you think that your phone might have a software issue, you might consider going for Apple's one-year limited warranty. For warranty support, product exchanges, or repairs, we recommend contacting Apple Support or visiting your nearest Apple Store with your iPhone and proof of purchase.
Regarding your trade-in promotion situation, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520
with the details of your case, and our team will follow up to assist you promptly.
We appreciate your patience deeply and hope we can resolve this quickly for you.
Thanks for being part of AT&T.
We're truly sorry to hear that your experience with your phone and the service hasn't been the one you were expecting.
We understand that having a new phone should be exciting and free of complications, and we apologize if the process fell short of your expectations.
We want to help you to have the best experience with your phone. To run basic troubleshooting:
-Make sure your phone is updated to the latest iOS version. If the issue continues, try a soft reset by holding down the power and volume buttons until the Apple logo appears.
-If Siri is not responding: Go to Settings > Siri & Search, toggle “Listen for ‘Hey Siri’” off and back on and retrain Siri by setting it up again.
-If your battery is draining quickly: Check Settings > Battery > Battery Health to see if the battery needs service. Reduce background app refresh, lower screen brightness, and turn off location services for apps that don’t need it.
If you think that your phone might have a software issue, you might consider going for Apple's one-year limited warranty. For warranty support, product exchanges, or repairs, we recommend contacting Apple Support or visiting your nearest Apple Store with your iPhone and proof of purchase.
Regarding your trade-in promotion situation, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520
with the details of your case, and our team will follow up to assist you promptly.
We appreciate your patience deeply and hope we can resolve this quickly for you.
Thanks for being part of AT&T.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Nice phone from a Tech Leading company
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Crystal Bay, NV
Verified Purchase:Yes
I always use my phone till it dies. For whatever reason that may be. This time, I was promoted by a “too good to be true” offer.
Now that I have phone, and have used it for about a month, I am incredibly glad I took the offer. The camera and display are stunning. Power usage is miserly. It executes code at light speed.
Now, I have to learn how to exploit all the new capabilities!
And, my trade-in was credited for 100% of what was offered.
Best iPhone ever
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: DeMart
from Maine
Verified Purchase:Yes
The phone is great. THE COLOR IS WONDERFUL. Photos from this phone are the best I’ve seen yet. I haven’t had any issues or problems with this upgrade.
I would recommend this to a friend!
Written by a customer while visiting ATT.com