Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Average customer rating
4.3
(1,014 Reviews)
Rating breakdown 1,014 reviews
5 Stars
761
4 Stars
63
3 Stars
49
2 Stars
33
1 Star
108
81%of customers recommend this product.
(
664 out of
823)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Customer Rating
1
Dont
on August 25, 2026
Posted by: Shane666
I hate this job, I hate it with all my life
Response from ATT.comBy AT&T, AT&T Care, August 26, 2026
We are sorry to hear that your new Apple iPhone 17 Pro Max order didn't go as expected, and we apologize for this experience.
We want to help get this sorted out for you. Please fill out our secure AT&T Support Form, so we can look into it:
🔗 http://sm.att.com/8249f59b
For immediate, one-on-one care, you can also message us on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for being part of AT&T!
AT&T Care - Pablo
We want to help get this sorted out for you. Please fill out our secure AT&T Support Form, so we can look into it:
🔗 http://sm.att.com/8249f59b
For immediate, one-on-one care, you can also message us on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for being part of AT&T!
AT&T Care - Pablo
Written by a customer while visiting ATT.com
Posted by: Verna c
from Colorado
Verified Purchase:Yes
There is something wrong with this phone. It is slow and it keeps saying I don’t have enough space. This phone holds 265 gigs and I pay for extra storage. The phone I traded for this one never had any problems and I find myself having to delete apps and stuff in order to use it. Worse phone ever.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, August 25, 2026
Hi there, Verna!
We are truly sorry to hear that your iPhone 17 Pro Max is running slow and showing storage errors. We understand how frustrating it is to deal with space issues and apologize for the trouble it has caused.
Before reaching out, try restarting your phone, deleting unused apps, or clearing your browser cache to free up space. If these simple steps do not help resolve the storage errors, we highly recommend contacting Apple Support for further assistance with iOS management, or you can message us on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) for account support.
We are truly sorry to hear that your iPhone 17 Pro Max is running slow and showing storage errors. We understand how frustrating it is to deal with space issues and apologize for the trouble it has caused.
Before reaching out, try restarting your phone, deleting unused apps, or clearing your browser cache to free up space. If these simple steps do not help resolve the storage errors, we highly recommend contacting Apple Support for further assistance with iOS management, or you can message us on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) for account support.
Written by a customer while visiting ATT.com
Posted by: JillBrat
from Fremont, CA
Verified Purchase:Yes
Great phone, best so far.
Written by a customer while visiting ATT.com
Customer Rating
5
Buy it!!! Worth it!! The orange really pops!!!
on August 22, 2026
Posted by: Whitmore
from Colorado
Verified Purchase:Yes
Great phone, son loves it. He came from a 13 Pro Max and says it’s really nicer than his previous phone. Great speed, and the camera is 10x better
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
Worst iPhone Pro Max Ever!
on August 21, 2026
Posted by: Samuel56
from Lincoln, NE
I have owned almost every iPhone Pro Max ever made and the iPhone 17 Pro Max is beyond a doubt the worst I've ever owned. Not only is the case slippery and prone to fall off of just about every surface I put it on, it constantly freezes up. In addition, the battery life is poor. None of the Pro Max versions I've owned before this one has been so trouble prone. Thankfully, the 18 Pro Max and Ultra launch in a few weeks (according to what I've read), and I'll be getting rid of this clunker.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T, AT&T Care, August 25, 2026
Hi, Samuel!
We are truly sorry to hear that your iPhone 17 Pro Max has not lived up to your expectations and that you are experiencing issues with a slippery case, system freezing, and poor battery life. We understand how frustrating it is when a new premium device feels like a downgrade from your previous phones, and we apologize for the trouble it has caused.
If you want to troubleshoot the freezing and battery performance or discuss your upcoming upgrade options, please send us a direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so our digital team can provide a quick resolution.
AT&T Care - Andres
We are truly sorry to hear that your iPhone 17 Pro Max has not lived up to your expectations and that you are experiencing issues with a slippery case, system freezing, and poor battery life. We understand how frustrating it is when a new premium device feels like a downgrade from your previous phones, and we apologize for the trouble it has caused.
If you want to troubleshoot the freezing and battery performance or discuss your upcoming upgrade options, please send us a direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so our digital team can provide a quick resolution.
AT&T Care - Andres
Written by a customer while visiting ATT.com
Customer Rating
2
don`t buy you all will not replace it without fee
on August 21, 2026
Posted by: Johnnie F
from Hampton Ga
Verified Purchase:Yes
It`s not better than the 14 that I had this phone is slow and it has a lot of flaws
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, September 1, 2026
Johnnie, thank you for sharing your review with us. We are sorry to hear that your new iPhone 17 Pro Max is feeling slow and not living up to your previous device. We also understand your frustration regarding replacement fees, and we want to look into your options to see how we can best help improve your experience. Please send us a direct message so we can investigate this right away.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Gbs1997
from Austin,TX
Verified Purchase:Yes
I’ve only had the phone a few weeks, but already the picture quality is outstanding. I needed to upgrade for more GB and 256 is perfect. The color, orange, is fun and stands out, but blends with the perfect case. Overall it’s been great phone, so far
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Edrick paul
Verified Purchase:Yes
Sam area I have no coverage I don’t know if it’s the phone or the service.
Response from ATT.comBy AT&T CARE - Kevin, September 1, 2026
Edrick Paul, thank you for sharing your review with us. We want to help you get the best possible connection on your new iPhone. Network coverage can depend on a few different factors, and we would like to investigate what is happening in your area. Please send us a direct message so we can look into this for you.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com