Thank you for sharing your experience regarding your trade-in. We hear your frustration and can imagine your disappointment when you expect an upgrade for improvement with the device and it feels like nothing has really changed. On top of that, losing your information despite backing it up and having to wait anxiously for your trade-in to return would be incredibly stressful for anyone. We are committed to help make this right for you, and we’ll go through the options together to recover what we can and ensure your device works exactly as you need moving forward. Please complete our self- service form: https://www.att.com/get-support/?source=ILC208383817, where our experts can contact you and check on your trade-in return status alongside with helping you in recovering your data as soon as possible. Thank you for choosing AT&T and we are here to help.