Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Average customer rating
4.3
(1,014 Reviews)
Rating breakdown 1,014 reviews
5 Stars
761
4 Stars
63
3 Stars
49
2 Stars
33
1 Star
108
81%of customers recommend this product.
(
664 out of
823)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Posted by: Tedd Meeker
from Upstate NY
Verified Purchase:Yes
Excellent apple product, have every iPhone made and this by far is the best one yet!!! Had had a temporary loss of mind and got the newest Samsung!!! Big mistake, couldn’t wait to switch back to the iPhone. Pictures are unbelievable clear and crisp. Haven’t played around with video yet, soon though.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Big A008
from Crystal River Fl
Verified Purchase:Yes
Better then I expected, battery last for ever, screen size is fantastic
Written by a customer while visiting ATT.com
Posted by: ENC1
from Illinois
Verified Purchase:Yes
This phone is a disappointment. It freezes when texting and has delayed responses. I called for helping and they told me to restart it. I restarted it and it worked for a minute and did the same thing again.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, January 4, 2026
Thanks for letting us know about this concern.
We're sorry to hear that your experience with your iPhone 17 Pro Max hasn't been as smooth as you would have wanted.
We completely understand how frustrating it can be when our new phone doesn't work the way we were expecting, and we apologize for this situation.
Here are some things you can try to troubleshoot your iPhone:
-Check for any pending iOS updates.
If the lag happens mostly in the Messages app, clearing older message threads or force-closing the app can sometimes smooth things out.
-Turn off keyboard settings like Predictive or Auto‑Correct temporarily to see if one of them is causing the slowdown.
-Run a quick check in Settings under General > iPhone Storage can show whether the device is low on space, which can also cause delays.
If nothing of this works and since this device is manufactured by Apple, they provide a one‑year limited warranty directly through them. For warranty support, product exchanges, or repairs, we recommend contacting Apple Support or visiting your nearest Apple Store with your iPhone and proof of purchase.
If you need assistance locating your invoice or purchase details, please review your original order confirmation email or your purchase history with the retailer.
For more information about Apple’s warranty and support process, you can visit Apple’s Service and Support page.
We truly appreciate your feedback and hope Apple is able to resolve this quickly for you.
We're sorry to hear that your experience with your iPhone 17 Pro Max hasn't been as smooth as you would have wanted.
We completely understand how frustrating it can be when our new phone doesn't work the way we were expecting, and we apologize for this situation.
Here are some things you can try to troubleshoot your iPhone:
-Check for any pending iOS updates.
If the lag happens mostly in the Messages app, clearing older message threads or force-closing the app can sometimes smooth things out.
-Turn off keyboard settings like Predictive or Auto‑Correct temporarily to see if one of them is causing the slowdown.
-Run a quick check in Settings under General > iPhone Storage can show whether the device is low on space, which can also cause delays.
If nothing of this works and since this device is manufactured by Apple, they provide a one‑year limited warranty directly through them. For warranty support, product exchanges, or repairs, we recommend contacting Apple Support or visiting your nearest Apple Store with your iPhone and proof of purchase.
If you need assistance locating your invoice or purchase details, please review your original order confirmation email or your purchase history with the retailer.
For more information about Apple’s warranty and support process, you can visit Apple’s Service and Support page.
We truly appreciate your feedback and hope Apple is able to resolve this quickly for you.
Written by a customer while visiting ATT.com
Posted by: Twila Zepeda
from Mesa, AZ
Verified Purchase:Yes
Great picture taking beautiful colorsc
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, December 30, 2025
Hey Twila, thank you for sharing your feedback on the iPhone 17 Pro Max. We’re so glad to hear you’re enjoying your iPhone and its camera! It’s wonderful to know the picture quality and colors are making a difference for you. If you need help with exploring the device features and its settings we are here to help. You can also visit this link: https://www.att.com/device-support/index/Apple/iPhone17ProMax/ and get to explore your iPhone.
Written by a customer while visiting ATT.com
Posted by: Knetlive
Verified Purchase:Yes
Awesome, easy to use. No problems at this time.
Written by a customer while visiting ATT.com
Posted by: Davidbouch
from Indiana
Verified Purchase:Yes
Decent build, annoying phone button is accidentally activated every time I pick the phone up
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, December 30, 2025
Hey David, thank you for sharing your thoughts on the iPhone 17 Pro Max. We’re glad to hear you find the device build decent, and we are sorry to hear about the inconvenience caused by the phone button being activated accidentally. Your experience is important to us and if you’d like, our support team can also provide tips or settings adjustments that may reduce accidental activation. We appreciate your honesty and thank you for helping us make our products better.
Meanwhile, you can try this step to avoid accidental presses for the button:
1.Use AssistiveTouch to Replace Physical Button Presses
Apple’s AssistiveTouch allows you to control functions without physically pressing buttons. This reduces accidental triggers.
Steps to Enable:
Go to Settings → Accessibility → Touch → AssistiveTouch.
Turn on AssistiveTouch.
A virtual button appears on-screen. You can drag it to any position to avoid unintentional taps.
2.Customize actions:
Single-tap, double-tap, or long-press can replace functions like locking the screen, adjusting volume, or toggling silent mode.
Optionally, create custom gestures for multi-finger actions or frequent shortcuts.
Meanwhile, you can try this step to avoid accidental presses for the button:
1.Use AssistiveTouch to Replace Physical Button Presses
Apple’s AssistiveTouch allows you to control functions without physically pressing buttons. This reduces accidental triggers.
Steps to Enable:
Go to Settings → Accessibility → Touch → AssistiveTouch.
Turn on AssistiveTouch.
A virtual button appears on-screen. You can drag it to any position to avoid unintentional taps.
2.Customize actions:
Single-tap, double-tap, or long-press can replace functions like locking the screen, adjusting volume, or toggling silent mode.
Optionally, create custom gestures for multi-finger actions or frequent shortcuts.
Written by a customer while visiting ATT.com
Posted by: Gladis valle
Verified Purchase:Yes
Me robaron el trade. Y no m
Dieron el crédito
Dieron el crédito
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, January 1, 2026
Hola, Gladis!
Lamentamos mucho leer lo ocurrido. Entendemos lo frustrante que es no haber recibido los créditos de su Intercambio.
En AT&T, nos esforzamos por brindarle una experiencia fluida, de apoyo y centrada en sus necesidades. Sentimos no haberlo logrado en esta ocasión, además de los inconvenientes que esto haya causado.
Durante el proceso de intercambio, los clientes tienen la oportunidad de devolver su dispositivo en los próximos 30 días posteriores a la compra. Cuando el dispositivo llega a nuestra bodega, es revisado por nuestros expertos para verificar la eligibilidad. Este proceso puede tomar entre 2-3 ciclos de facturación, que es el tiempo que toman los créditos en verse reflejados. Estos créditos son retroactivos, lo que significa que cuando se apliquen, cubrirán los meses que no se cubrieron anteriormente.
Si el dispositivo no cumple con los requrimientos para el intercambio, los créditos son removidos automáticamente.
Para ofrecerle una ayuda más personalizada, llene por favor este formulario: https://www.att.com/es-us/get-support/?source=ILC309046520
con más detalles sobre este proceso y nuestro equipo se pondrá en contacto para brindarle la mejor ayuda posible.
Apreciamos demasiado su retroalimentación, ya que esto nos permite mejorar nuestros procesos.
Gracias por hacer parte de AT&T!
Lamentamos mucho leer lo ocurrido. Entendemos lo frustrante que es no haber recibido los créditos de su Intercambio.
En AT&T, nos esforzamos por brindarle una experiencia fluida, de apoyo y centrada en sus necesidades. Sentimos no haberlo logrado en esta ocasión, además de los inconvenientes que esto haya causado.
Durante el proceso de intercambio, los clientes tienen la oportunidad de devolver su dispositivo en los próximos 30 días posteriores a la compra. Cuando el dispositivo llega a nuestra bodega, es revisado por nuestros expertos para verificar la eligibilidad. Este proceso puede tomar entre 2-3 ciclos de facturación, que es el tiempo que toman los créditos en verse reflejados. Estos créditos son retroactivos, lo que significa que cuando se apliquen, cubrirán los meses que no se cubrieron anteriormente.
Si el dispositivo no cumple con los requrimientos para el intercambio, los créditos son removidos automáticamente.
Para ofrecerle una ayuda más personalizada, llene por favor este formulario: https://www.att.com/es-us/get-support/?source=ILC309046520
con más detalles sobre este proceso y nuestro equipo se pondrá en contacto para brindarle la mejor ayuda posible.
Apreciamos demasiado su retroalimentación, ya que esto nos permite mejorar nuestros procesos.
Gracias por hacer parte de AT&T!
Written by a customer while visiting ATT.com
Posted by: ScubaSkiCharlotte
from Charlotte, NC
Verified Purchase:Yes
Great phone. Easy to use. Was easy to move data from old phone to new phone. A lot faster than the last time I migrated. Camera is a beast.
I would recommend this to a friend!
Written by a customer while visiting ATT.com