Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Average customer rating
4.3
(1,014 Reviews)
Rating breakdown 1,014 reviews
5 Stars
761
4 Stars
63
3 Stars
49
2 Stars
33
1 Star
108
81%of customers recommend this product.
(
664 out of
823)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Posted by: jake st
Verified Purchase:Yes
weare still having trouble getting sms mfa text
Response from ATT.comBy -Eli, AT&T CARE, January 26, 2026
Hey Jake, thank you for sharing your feedback! We're thrilled to hear that you’re enjoying the iPhone 17 Pro Max. Regarding the SMS MFA issue, we understand how important seamless access is, and we’d love to help you get this resolved. Please complete our self- service form: https://www.att.com/get-support/?source=ILC208383817, so our experts can contact you and help troubleshoot the SMS delivery and ensure your multi-factor authentication is working properly. We appreciate your patience and for bringing this to our attention!
In the meantime, you can try these steps and see if it helps:
1.Check your network connection: Ensure you have a strong signal and that your carrier is not experiencing any outages.
2.Disable Do Not Disturb: Make sure Do Not Disturb mode is turned off, as it can prevent notifications from coming through.
3.Toggle Airplane Mode: Turn Airplane Mode on and off to reset your network connection.
4.Verify your phone number: Ensure your phone number is set correctly in your phone app and that it matches the number used for MFA.
5.Disable SMS filters: Check your SMS filter settings and disable any that might be blocking MFA texts.
6.Check for carrier issues: Sometimes, the problem may be with your carrier. Contact them to see if there are any known issues in your area.
In the meantime, you can try these steps and see if it helps:
1.Check your network connection: Ensure you have a strong signal and that your carrier is not experiencing any outages.
2.Disable Do Not Disturb: Make sure Do Not Disturb mode is turned off, as it can prevent notifications from coming through.
3.Toggle Airplane Mode: Turn Airplane Mode on and off to reset your network connection.
4.Verify your phone number: Ensure your phone number is set correctly in your phone app and that it matches the number used for MFA.
5.Disable SMS filters: Check your SMS filter settings and disable any that might be blocking MFA texts.
6.Check for carrier issues: Sometimes, the problem may be with your carrier. Contact them to see if there are any known issues in your area.
Written by a customer while visiting ATT.com
Posted by: The Greatest One
from Kansas
Verified Purchase:Yes
I like it. Camera is great.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
The screen is way too sensitive. I’m disappointed
on January 12, 2026
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
It’s slow it’s not very responsive very dissatisfied
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Georgia
Verified Purchase:Yes
Phone freezes too often , not good.
Response from ATT.comBy AT&T CARE - Isabella, January 20, 2026
Thank you for raising this concern, Michael.
We understand how important it is to have a reliable phone that performs the way you expect, and we’re sorry to hear that your device isn’t working as it should.
If your screen is freezing, you can try the following steps:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If the issue continues, you may want to reach out to Apple for support under their one‑year limited warranty. For warranty help, repairs, or device evaluation, Apple Support or your nearest Apple Store can assist when you bring your iPhone and proof of purchase.
We appreciate your feedback and hope Apple is able to resolve this quickly for you.
Thank you for being part of AT&T.
We understand how important it is to have a reliable phone that performs the way you expect, and we’re sorry to hear that your device isn’t working as it should.
If your screen is freezing, you can try the following steps:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If the issue continues, you may want to reach out to Apple for support under their one‑year limited warranty. For warranty help, repairs, or device evaluation, Apple Support or your nearest Apple Store can assist when you bring your iPhone and proof of purchase.
We appreciate your feedback and hope Apple is able to resolve this quickly for you.
Thank you for being part of AT&T.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
Nice easy phone to work with.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Smyrna TN
Verified Purchase:Yes
Good purchase glad we all upgraded
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Aaron Youngblood
from Macon GA
Verified Purchase:Yes
Right off the bat the phone fills slower than the 15 Pro Max also had hopes that the camera would work better for QR codes, but it has the hardest time focusing in on PC symbols and QR codes
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, January 14, 2026
Hi, Aaron. Thank you for sharing your experience with your new device. Noticing slower performance compared to your previous phone — especially right after upgrading — can be really disappointing, and struggling to get the camera to focus on QR codes only adds to that frustration.
We’re sorry that your iPhone 17 Pro Max isn’t meeting the expectations you had for speed and camera performance. A new device should feel like a clear step forward, and it’s understandable that this has been a letdown so far.
If you haven't already, here are some quick fixes you should try:
1. Clean the camera lenses using a microfiber cloth.
2. Toggle Macro Control: Go to Settings → Camera
Turn Macro Control ON
Open Camera → move close to a QR code
Tap the macro flower icon to force macro mode
This often fixes the “wrong lens” issue.
3. Try the Built‑In Code Scanner: Sometimes the Camera app struggles, but the dedicated scanner works better:
-Swipe down → search Code Scanner
-Or go to Control Center → add Code Scanner
4. Check QR Code Settings: Settings → Camera → Scan QR Codes → make sure it’s ON.
5. Update iOS: Apple often patches camera bugs in minor updates.
If the issue persists, we suggest going to Apple Support so they can run a camera diagnostic.
We hope Apple can solve this quickly for you. Thank you for being part of AT&T.
We’re sorry that your iPhone 17 Pro Max isn’t meeting the expectations you had for speed and camera performance. A new device should feel like a clear step forward, and it’s understandable that this has been a letdown so far.
If you haven't already, here are some quick fixes you should try:
1. Clean the camera lenses using a microfiber cloth.
2. Toggle Macro Control: Go to Settings → Camera
Turn Macro Control ON
Open Camera → move close to a QR code
Tap the macro flower icon to force macro mode
This often fixes the “wrong lens” issue.
3. Try the Built‑In Code Scanner: Sometimes the Camera app struggles, but the dedicated scanner works better:
-Swipe down → search Code Scanner
-Or go to Control Center → add Code Scanner
4. Check QR Code Settings: Settings → Camera → Scan QR Codes → make sure it’s ON.
5. Update iOS: Apple often patches camera bugs in minor updates.
If the issue persists, we suggest going to Apple Support so they can run a camera diagnostic.
We hope Apple can solve this quickly for you. Thank you for being part of AT&T.
Written by a customer while visiting ATT.com
Posted by: M Costa
from Houston, TX
Verified Purchase:Yes
The Iphone 17 is really nice
I would recommend this to a friend!
Written by a customer while visiting ATT.com