Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Average customer rating
4.3
(1,014 Reviews)
Rating breakdown 1,014 reviews
5 Stars
761
4 Stars
63
3 Stars
49
2 Stars
33
1 Star
108
81%of customers recommend this product.
(
664 out of
823)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Posted by: Rolando95
from Houston, Tx
Verified Purchase:Yes
Phone starts lagging, phone screen locks up sometimes and I’m unable to do anything. I have to lock my phone or turn it off and back on again. I have been through 2 different IOS updates and it’s still doing the same thing.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, January 30, 2026
Thank you for taking the time to share your experience on the iPhone17 Pro Max. We’re sorry to hear about the lagging and freezing issues you’ve encountered with your phone, and we understand how frustrating it can be to have to restart your device multiple times. We are here to check or troubleshoot further on how we can resolve this issue. You can also consider reaching out to https://support.apple.com/ where they can further run diagnostic on the device.
In the meantime, since you’ve already updated to the latest iOS versions and the issue persists, we recommend trying the following steps if you haven’t already:
1.Ensure that all apps are updated to their latest versions.
2.Check for any background apps or settings that may be consuming excessive memory.
3.Reset your device settings (without erasing data) through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings.
4.Restore your phone via iTunes or Finder as a last resort, after backing up your data.
We appreciate your patience and the opportunity to resolve this for you.
In the meantime, since you’ve already updated to the latest iOS versions and the issue persists, we recommend trying the following steps if you haven’t already:
1.Ensure that all apps are updated to their latest versions.
2.Check for any background apps or settings that may be consuming excessive memory.
3.Reset your device settings (without erasing data) through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings.
4.Restore your phone via iTunes or Finder as a last resort, after backing up your data.
We appreciate your patience and the opportunity to resolve this for you.
Written by a customer while visiting ATT.com
Customer Rating
5
Grab one you’ve love! Everyone’s is dreaming
on January 16, 2026
Posted by: Anonymous
from California
Verified Purchase:Yes
Very nice phone pictures result excellent
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
Wasn’t approved but still receiving messages
on January 15, 2026
Posted by: Sherlonia
Verified Purchase:Yes
I wasn’t approved for the iPhone 17 pro
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Ashley Ho
Verified Purchase:Yes
I have no complaints. Love the color, love the camera.
Written by a customer while visiting ATT.com
Customer Rating
5
My Amazing 17 Pro Max phone
on January 15, 2026
Posted by: Anonymous
from Millwood Washingtom
Just received my new 17 Pro Max a amazing new phone and learning all the features it has too offer I’m very pleased of my purchase.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Khay
from Biloxi MS
Verified Purchase:Yes
Phone is great. Camera is so much better than previous versions. Love that there are buttons on the side and not a switch. There is a quick camera button on the side that I love. Can be set up for use with other things.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Rochon
Verified Purchase:Yes
It's good. Will enjoy it.
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Too much hidden expenses for ATT
Response from ATT.comBy AT&T CARE - Isabella, January 22, 2026
Thank you for sharing your concerns with us.
We completely understand how frustrating it can feel when unexpected charges or fees are shown on your bill, especially when you want to save on expenses.
We'd love to help you and take a look at your bill, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520
and our expert agents will review your case and contact you as soon as possible.
We are grateful for the opportunity to learn from your feedback.
Thanks for being part of AT&T.
We completely understand how frustrating it can feel when unexpected charges or fees are shown on your bill, especially when you want to save on expenses.
We'd love to help you and take a look at your bill, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520
and our expert agents will review your case and contact you as soon as possible.
We are grateful for the opportunity to learn from your feedback.
Thanks for being part of AT&T.
Written by a customer while visiting ATT.com