Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Average customer rating
4.3
(1,014 Reviews)
Rating breakdown 1,014 reviews
5 Stars
761
4 Stars
63
3 Stars
49
2 Stars
33
1 Star
108
81%of customers recommend this product.
(
664 out of
823)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Posted by: Stellj
from Baton Rouge, La
Verified Purchase:Yes
Im enjoying my iphone. Its the best out.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, September 17, 2026
Thank you for the review! We are happy to hear that you are enjoying your new iPhone 17 Pro Max and that it's the best phone out there for you. We love having you as part of the AT&T family! If you ever need any assistance or have questions down the road, please feel free to reach out to us via direct message on our official AT&T social media channels. Enjoy your new device!
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: HerCaz
from Lower lake ca
Verified Purchase:Yes
Siri doesnt hear me and when i transfered my info it didnt transfer names or my texts or wassup
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, September 21, 2026
Hello, HerCaz. We are sorry to hear that you are experiencing Siri and audio performance issues with your new iPhone 17 Pro Max.
To resolve this, we recommend trying a few quick system steps:
• Ensure your phone is fully updated via Settings > General > Software Update.
• Toggle Siri off and back on under Settings > Siri.
• Reset your keyboard dictionary via Settings > General > Transfer or Reset iPhone > Reset.
• Turn off Low Power Mode under Settings > Battery to ensure full performance.
• Reset your language profile by temporarily adding a secondary English keyboard, restarting, and reverting to English (US).
Should the issue persist, we advise contacting Apple Support directly at 1‑800‑275‑2273 or visiting https://support.apple.com to have a diagnostic check run under your warranty.
For any future assistance with your AT&T account or service, please send a DM to our teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T.
To resolve this, we recommend trying a few quick system steps:
• Ensure your phone is fully updated via Settings > General > Software Update.
• Toggle Siri off and back on under Settings > Siri.
• Reset your keyboard dictionary via Settings > General > Transfer or Reset iPhone > Reset.
• Turn off Low Power Mode under Settings > Battery to ensure full performance.
• Reset your language profile by temporarily adding a secondary English keyboard, restarting, and reverting to English (US).
Should the issue persist, we advise contacting Apple Support directly at 1‑800‑275‑2273 or visiting https://support.apple.com to have a diagnostic check run under your warranty.
For any future assistance with your AT&T account or service, please send a DM to our teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T.
Written by a customer while visiting ATT.com
Posted by: Charlie from STL
from Columbus GA
Verified Purchase:Yes
Upgraded from the 13, I'm impressed with the speed and super easy functionality. Apple didn't disappoint
I would recommend this to a friend!
Response from ATT.comBy AT&T, AT&T Care, September 15, 2026
Hi, Charlie.
It’s so great to hear that you're happy with your upgrade, and that you're taking advantage of the speed and functions this phone offers. If you'd like to explore even more tricks and features, we recommend checking out the iPhone User Guide.
Find it here: http://sm.att.com/d3119f73
AT&T Care - Isabella
It’s so great to hear that you're happy with your upgrade, and that you're taking advantage of the speed and functions this phone offers. If you'd like to explore even more tricks and features, we recommend checking out the iPhone User Guide.
Find it here: http://sm.att.com/d3119f73
AT&T Care - Isabella
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Great phone with fabulous picture taking ability.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, October 1, 2026
Michele, thank you for the review! We are glad to hear that you are having a good time taking pictures with your new iPhone 17 Pro Max. If you ever need assistance with your phone or service down the road, please contact us at:
- X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
- X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Written by a customer while visiting ATT.com
Customer Rating
2
Save your money
on September 14, 2026
Posted by: Apple is going downhill
from Daphne, Alabama
I purchased the 17 Pro Max 512gb in January. It has already had battery issues. It stopped charging. Would not charge at all. Then Apple said it the part was on back order… it took me 3 weeks to get my phone working again. I had the 13 Pro Max up before this one and never had problems!! That is the best phone that Apple ever made!! It definitely went downhill after that… every phone after that has been crappy. Save your money on the PRO MAX!! Try the Pro or the regular 17. Don’t buy the pro max!
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, September 14, 2026
Hello. Thanks for confirming the charging issue was successfully fixed. However, we're sorry your new Apple iPhone 17 Pro Max failed to deliver the intended long-lasting battery life performance a few months after the purchase.
Please note that you can easily maximize the battery life of your iPhone by reviewing the "Maintenance and optimization" section on our AT&T Device Support Portal at: https://www.att.com/device-support/index/apple/iphone-17-pro-max/
If the battery issue comes up again, please contact Apple Support at: https://support.apple.com or call at (800) 275-2273 to run a diagnostic under the one-year limited warranty.
For any help with your AT&T service, you can always DM us directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
Please note that you can easily maximize the battery life of your iPhone by reviewing the "Maintenance and optimization" section on our AT&T Device Support Portal at: https://www.att.com/device-support/index/apple/iphone-17-pro-max/
If the battery issue comes up again, please contact Apple Support at: https://support.apple.com or call at (800) 275-2273 to run a diagnostic under the one-year limited warranty.
For any help with your AT&T service, you can always DM us directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
Written by a customer while visiting ATT.com
Posted by: O lovely
Verified Purchase:Yes
Poor in coming calls and out going calls they hang up in middle of a call
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T, AT&T Care, September 15, 2026
Hello. We are sorry for the frustration caused by the repetitive call failures on your new Apple iPhone 17 Pro Max right out of the box.
We want to step in and find out the right fix for you. Please fill out our Secure Support Form:
🔗 http://sm.att.com/af35e1ad
For faster, one-on-one help, you can also DM us directly on X (@ATTHelp), Instagram, or Facebook. Thank you for choosing AT&T!
AT&T CARE - Pablo
We want to step in and find out the right fix for you. Please fill out our Secure Support Form:
🔗 http://sm.att.com/af35e1ad
For faster, one-on-one help, you can also DM us directly on X (@ATTHelp), Instagram, or Facebook. Thank you for choosing AT&T!
AT&T CARE - Pablo
Written by a customer while visiting ATT.com
Posted by: kc king
from Cleveland ohio
Verified Purchase:Yes
love the new color. the camaras are great very User friendly.
I would recommend this to a friend!
Response from ATT.comBy AT&T, AT&T Care, September 15, 2026
We’re thrilled to hear you're loving your new Apple iPhone 17 Pro Max, and exploring all its amazing features. We want you to get the most out of your new tech.
At AT&T, we always have your back. If you ever need immediate, one-on-one help with your AT&T service, you can easily DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
AT&T CARE - Pablo
At AT&T, we always have your back. If you ever need immediate, one-on-one help with your AT&T service, you can easily DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
AT&T CARE - Pablo
Written by a customer while visiting ATT.com
Posted by: Keithmontgomery123
from Alabama
Verified Purchase:Yes
Was sent phone I did not ask for. Debit card was run 10x in just a few minutes. Bank blocked card and had no debit card to use for gas etc for several days..THEN, had to pay $2 to print label to send it back. So, not good.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, September 16, 2026
Hi, Keithmontgomery123. We see your review and are sorry to hear about the unauthorized charges and the inconvenience this caused with your bank card. For the fastest reply and to get this over to our team to review the label fee and charges, please send us a DM through your favorite social media channel.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for bringing this serious situation to our attention.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for bringing this serious situation to our attention.
Written by a customer while visiting ATT.com