Response from ATT.comBy AT&T CARE - Andres, April 14, 2026
Hi Diana, we’re sorry to hear your new iPhone 17 Pro Max is experiencing freezing issues. We want you to feel that your device is worth the investment and we understand that constant freezes can be frustrating.
There are a few things you can try to solve the freezing: • Force Restart: Quickly press and release the Volume Up button, quickly press and release the Volume Down button, then press and hold the Side button until the Apple logo appears. • Check Storage: Ensure you have at least 10GB of free space by going to Settings > General > iPhone Storage, as low storage can cause system instability. • Update Software: Go to Settings > General > Software Update to install any available iOS bug fixes.
If the freezing persists, Apple support can help you take a closer look at this issue. You can contact them support.apple.com/contact or call them at 800-275-2273. We hope this gets solved as soon as possible so you can start enjoying your iPhone 17 Pro Max.
Response from ATT.comBy AT&T CARE - Jessica, March 24, 2026
We hear you; nobody likes feeling bamboozled, especially when it comes to pricing. 😅 Prices can vary based on promotions or eligibility, and we’re sorry for the surprise. If you’d like, reach out to us here and we’ll gladly take a closer look: 👉 https://www.att.com/get-support/?source=ILC309046520 Our team will be happy to help clear things up.