Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Average customer rating
4.3
(1,014 Reviews)
Rating breakdown 1,014 reviews
5 Stars
761
4 Stars
63
3 Stars
49
2 Stars
33
1 Star
108
81%of customers recommend this product.
(
664 out of
823)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Customer Rating
1
Do not purchase through ATT. They stole trade in
on March 26, 2026
Posted by: Anonymous
from Wentzville MO
Verified Purchase:Yes
Do not purchase iPhone through ATT ..trade in rip off
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, May 4, 2026
Hello, Theresa. We sincerely appreciate you taking the time to share your difficult situation with us. We're very sorry your trade-in process was not as smooth and reliable as we would have wanted. This is definitely not the kind of experience we want for our customers. Please, accept our apologies for the inconvenience this may have caused.
AT&T is committed to provide you with the best products, service and support. For that reason, we'd love to dive in and determine the proper steps to make things right for you, so we can change the perception you have about us.
Please, complete our self-service form: https://www.att.com/get-support/ with more details about what you experienced, and our support team will assist you as soon as possible.
Inputs like yours helps us to improve. Thanks for being part of our AT&T community.
AT&T is committed to provide you with the best products, service and support. For that reason, we'd love to dive in and determine the proper steps to make things right for you, so we can change the perception you have about us.
Please, complete our self-service form: https://www.att.com/get-support/ with more details about what you experienced, and our support team will assist you as soon as possible.
Inputs like yours helps us to improve. Thanks for being part of our AT&T community.
Written by a customer while visiting ATT.com
Posted by: Birdboy
Verified Purchase:Yes
Great experience shopping
Written by a customer while visiting ATT.com
Posted by: Dalia Licourt Cueto
from Naples Florida
Verified Purchase:Yes
Good Quality Good Service
Written by a customer while visiting ATT.com
Posted by: Mike Baker
from Washington State
Verified Purchase:Yes
iPhone 17 pro max. Easy transfer from my old phone to new.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Esperanza9906
from Texas
Verified Purchase:Yes
Really good, I love the color
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Liam S
from Minnesota
Verified Purchase:Yes
Honestly, the best version of the iPhone since the 13 Pro Max. Better battery life than the iPhone 15 Pro Max. This phone is screaming fast and I have enjoyed every second of owning it. If you’re in the market for a new iPhone, I definitely recommend this one.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Covington GA 30014
Verified Purchase:Yes
This was an easy and great experience! Transaction was straightforward from start to finish! I will definitely do business this was again!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: KDs Nana
from Texas
Verified Purchase:Yes
I really like this phone, but it seems slow to respond. I mean if you haven’t been on the phone, you pick it up, it is slow to respond. I traded my iPhone 13 for this one. Not sure why this is happening.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Pablo, April 16, 2026
Hello there. Thanks for sharing your experience with us.
We're very sorry to hear that the iPhone 17 Pro Max is not working the way you expected.
It’s never our goal for a device to leave you feeling disappointed, and we understand how frustrating it can be when something you were excited about just doesn’t work out the way you hoped.
This new iPhone is one of our most updated and top-tier devices, and we want you to get the best out of it. Here there are useful tips that will help excel the time response:
1️⃣-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
2️⃣-Update your phone to the latest iOS version available.
3️⃣-Check your storage. Sometimes phones freeze when storage is nearly full.
4️⃣-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
5️⃣-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If the issue continues, Apple Support can run diagnostics to help find a solution.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
We value your feedback. Thanks for being part of AT&T.
We're very sorry to hear that the iPhone 17 Pro Max is not working the way you expected.
It’s never our goal for a device to leave you feeling disappointed, and we understand how frustrating it can be when something you were excited about just doesn’t work out the way you hoped.
This new iPhone is one of our most updated and top-tier devices, and we want you to get the best out of it. Here there are useful tips that will help excel the time response:
1️⃣-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
2️⃣-Update your phone to the latest iOS version available.
3️⃣-Check your storage. Sometimes phones freeze when storage is nearly full.
4️⃣-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
5️⃣-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If the issue continues, Apple Support can run diagnostics to help find a solution.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
We value your feedback. Thanks for being part of AT&T.
Written by a customer while visiting ATT.com