Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Average customer rating
4.3
(1,014 Reviews)
Rating breakdown 1,014 reviews
5 Stars
761
4 Stars
63
3 Stars
49
2 Stars
33
1 Star
108
81%of customers recommend this product.
(
664 out of
823)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Customer Rating
1
Bad wifi
on April 23, 2026
Posted by: Rorschach
This phone wasn’t very impressive. The WiFi was horrible. Not sure if they changed the WiFi chip this year but I can’t seem to connect very well. Glitchy with heavy use. Do not recommend..I’ll wait for the next one
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, June 8, 2026
Hello there. We're very sorry to hear that your iPhone 17 Pro Max didn't live up to your expectations. It’s never our goal for a device to leave you feeling disappointed, and we understand how frustrating it is when an exciting new phone doesn’t work out. Please accept our apologies for the inconvenience this has caused.
The iPhone 17 Pro Max is designed to be incredibly powerful. It features the Apple's next-generation A19 chip to smoothly run your apps and games with excellent battery life. We're truly sorry this device wasn't exactly what you were hoping for, and we're here with the right steps to reset your Wi-Fi on your iPhone:
1. Verify the Wi-Fi access point or router is properly configured and powered on.
2. Check that the iPhone is within range of the Wi-Fi network.
3. Confirm the correct network name (SSID) appears in the iPhone’s Wi-Fi list and select it.
4. Enter the correct Wi-Fi password if prompted.
5. Test if other devices can connect to the same Wi-Fi network.
6. Reduce interference by moving the iPhone or router away from other electronics and place them on an elevated surface.
7. Restart the iPhone and the router if the issue persists.
At AT&T, we are dedicated to offering premium products, service, and support. For that reason, we highly recommend taking a look at the official iPhone User Guide to help maximize your experience:
🔗 https://support.apple.com/guide/iphone/welcome/ios
We value you taking the time to share your feedback, and we hope you can get the most out of your new iPhone soon.
The iPhone 17 Pro Max is designed to be incredibly powerful. It features the Apple's next-generation A19 chip to smoothly run your apps and games with excellent battery life. We're truly sorry this device wasn't exactly what you were hoping for, and we're here with the right steps to reset your Wi-Fi on your iPhone:
1. Verify the Wi-Fi access point or router is properly configured and powered on.
2. Check that the iPhone is within range of the Wi-Fi network.
3. Confirm the correct network name (SSID) appears in the iPhone’s Wi-Fi list and select it.
4. Enter the correct Wi-Fi password if prompted.
5. Test if other devices can connect to the same Wi-Fi network.
6. Reduce interference by moving the iPhone or router away from other electronics and place them on an elevated surface.
7. Restart the iPhone and the router if the issue persists.
At AT&T, we are dedicated to offering premium products, service, and support. For that reason, we highly recommend taking a look at the official iPhone User Guide to help maximize your experience:
🔗 https://support.apple.com/guide/iphone/welcome/ios
We value you taking the time to share your feedback, and we hope you can get the most out of your new iPhone soon.
Written by a customer while visiting ATT.com
Posted by: Resse1
from Va
Verified Purchase:Yes
Love the color love everything about this one Apple
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mikey L
from Pennsylvania
Verified Purchase:Yes
Phone seems glitchy and speaker is terrible
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, May 18, 2026
Hello there, Mickey. Thank you for sharing your feedback with us.
We are truly sorry to hear that your new phone is not performing as well as your old one, and that you are experiencing glitches and terrible speaker quality. We know how disappointing it is when an upgrade does not meet expectations, and we want to help you get this resolved.
If your screen glitches:
1. Perform a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
2. Clear up storage space. Go to Settings > General > iPhone Storage. Ensure you have at least 5 to 10 GB of free space. Low storage causes intense system lagging and application crashes.
3. Turn off background app refresh. Go to Settings > General > Background App Refresh. Turn it off to reduce stress on your phone's processor and RAM.
4. Update your phone to the latest iOS version available.
5. Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
Try these steps to improve your speaker:
1. Check Ring/Silent switch. Ensure your phone is not set to silent mode.
2. Turn off Change with Buttons. Go to Settings > Sounds & Haptics. Toggle off "Change with Buttons" to lock your ringer volume.
3. Disable Attention Aware features. Go to Settings > Face ID & Attention. Turn off "Attention Aware Features" which lowers volume when looking at the screen.
4. Turn off Headphone Safety. Go to Settings > Sounds & Haptics > Headphone Safety. Toggle off "Reduce Loud Audio" to remove volume limits.
5. Check Bluetooth connections. Disconnect any wireless earbuds or speakers that might steal your audio output.
If your screen keeps glitching and the audio remains distorted after cleaning and resetting, Apple Support can run diagnostics to determine the issue.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
We appreciate you taking the time to leave a review and share your experience.
We are truly sorry to hear that your new phone is not performing as well as your old one, and that you are experiencing glitches and terrible speaker quality. We know how disappointing it is when an upgrade does not meet expectations, and we want to help you get this resolved.
If your screen glitches:
1. Perform a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
2. Clear up storage space. Go to Settings > General > iPhone Storage. Ensure you have at least 5 to 10 GB of free space. Low storage causes intense system lagging and application crashes.
3. Turn off background app refresh. Go to Settings > General > Background App Refresh. Turn it off to reduce stress on your phone's processor and RAM.
4. Update your phone to the latest iOS version available.
5. Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
Try these steps to improve your speaker:
1. Check Ring/Silent switch. Ensure your phone is not set to silent mode.
2. Turn off Change with Buttons. Go to Settings > Sounds & Haptics. Toggle off "Change with Buttons" to lock your ringer volume.
3. Disable Attention Aware features. Go to Settings > Face ID & Attention. Turn off "Attention Aware Features" which lowers volume when looking at the screen.
4. Turn off Headphone Safety. Go to Settings > Sounds & Haptics > Headphone Safety. Toggle off "Reduce Loud Audio" to remove volume limits.
5. Check Bluetooth connections. Disconnect any wireless earbuds or speakers that might steal your audio output.
If your screen keeps glitching and the audio remains distorted after cleaning and resetting, Apple Support can run diagnostics to determine the issue.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
We appreciate you taking the time to leave a review and share your experience.
Written by a customer while visiting ATT.com
Posted by: Cowboy222
Verified Purchase:Yes
Don't like att worst carrier
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, May 14, 2026
Hello, Cowboy222.
We are so sorry to hear you feel this way about our service. Providing a reliable and excellent experience is our top priority, and we apologize for not fulfilling this promise.
We truly want to turn this around. Please reach out to us by completing our self-service form with more details about your situation. Once submitted, our team will take a closer look at the information you shared and get in contact with you as soon as possible.
🔗https://www.att.com/get-support/
We are here to help and would love the opportunity to make things right.
We are so sorry to hear you feel this way about our service. Providing a reliable and excellent experience is our top priority, and we apologize for not fulfilling this promise.
We truly want to turn this around. Please reach out to us by completing our self-service form with more details about your situation. Once submitted, our team will take a closer look at the information you shared and get in contact with you as soon as possible.
🔗https://www.att.com/get-support/
We are here to help and would love the opportunity to make things right.
Written by a customer while visiting ATT.com
Posted by: Att is usekess
from Florida
Verified Purchase:Yes
Phone does not have WiFi calling. If you have to go to airplane mode and then to cellular to turn it on and this piece of crap still won’t go into WiFi calling and with multiple towers down for weeks I’d say Att sucks
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, May 14, 2026
Hello there!
We're sorry to hear that you're dealing with dropped connections and Wi-Fi calling issues. We know how crucial it is to stay connected, especially when local towers are undergoing maintenance, and we apologize for the inconvenience this has caused.
We'd love to help you further. You can start by visiting this page to learn more about Wi-Fi Calling:
🔗https://www.att.com/features/wifi-calling/
Our AT&T Support team can also help review your network connection:
AT&T Wireless Support:
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support
We appreciate you taking the time to leave a review and share your experience.
We're sorry to hear that you're dealing with dropped connections and Wi-Fi calling issues. We know how crucial it is to stay connected, especially when local towers are undergoing maintenance, and we apologize for the inconvenience this has caused.
We'd love to help you further. You can start by visiting this page to learn more about Wi-Fi Calling:
🔗https://www.att.com/features/wifi-calling/
Our AT&T Support team can also help review your network connection:
AT&T Wireless Support:
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support
We appreciate you taking the time to leave a review and share your experience.
Written by a customer while visiting ATT.com
Posted by: CBOYS
Verified Purchase:Yes
iPhone 17 pro max best phone
Written by a customer while visiting ATT.com
Posted by: Samantha gravina
from Massapequa
Verified Purchase:Yes
Touch screen freezes a lot & I had an issue with it not charging unless I use a wireless charger
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, May 24, 2026
Hello, Samantha. We're so sorry for the persistent screen freezes on your iPhone 17 Pro Max. Also, we're deeply concerned that your iPhone can only charge with a wireless charger. All these issues shouldn't happen on your new iPhone 17 Pro Max. We apologize for the inconvenience.
The iPhone 17 Pro Max is the fastest iPhone ever made. It features a huge 6.9-inch display and best-ever battery life that just won't quit. Unfortunately, the issues don't allow you get the most out of your device.
Let's team up to get it back on track. To proceed, please make sure to follow the next troubleshooting steps:
1️⃣-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
2️⃣-Update your phone to the latest iOS version available.
3️⃣-Check your storage. Sometimes phones freeze when storage is nearly full.
4️⃣-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
5️⃣-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If the errors persist after completing the previous steps, please reach out to the Apple support center at:
🔗 https://support.apple.com
📞 1‑800‑275‑2273
Then, the Apple Support will run diagnostics to help with the freeze and charging issues.
We really appreciate you taking the time to share your comment with us. Thanks for being part of our AT&T family.
The iPhone 17 Pro Max is the fastest iPhone ever made. It features a huge 6.9-inch display and best-ever battery life that just won't quit. Unfortunately, the issues don't allow you get the most out of your device.
Let's team up to get it back on track. To proceed, please make sure to follow the next troubleshooting steps:
1️⃣-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
2️⃣-Update your phone to the latest iOS version available.
3️⃣-Check your storage. Sometimes phones freeze when storage is nearly full.
4️⃣-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
5️⃣-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If the errors persist after completing the previous steps, please reach out to the Apple support center at:
🔗 https://support.apple.com
📞 1‑800‑275‑2273
Then, the Apple Support will run diagnostics to help with the freeze and charging issues.
We really appreciate you taking the time to share your comment with us. Thanks for being part of our AT&T family.
Written by a customer while visiting ATT.com
Posted by: Royalll
from Kenner la
Verified Purchase:Yes
Omg I love it it’s great the best phone ever
I would recommend this to a friend!
Written by a customer while visiting ATT.com