Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Average customer rating
4.3
(1,014 Reviews)
Rating breakdown 1,014 reviews
5 Stars
761
4 Stars
63
3 Stars
49
2 Stars
33
1 Star
108
81%of customers recommend this product.
(
664 out of
823)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Posted by: Anonymous
from Atlanta, Georgia
Verified Purchase:Yes
Picture are no better or define as my 13pro bug disappointment, also it get stuck and I have to turn phone off to reboot never had to do that before. I hate that I invested in this phone…
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, May 27, 2026
Hello there!
Thank you for sharing your feedback with us, and we are very sorry to hear that your new iPhone 17 Pro Max is not living up to your expectations. We know how frustrating it is to deal with screen freezing and to feel disappointed by the camera quality after making an investment.
We want to help you get this running smoothly. First, we recommend checking for any pending software updates in your settings, as these often fix performance bugs. You can also try resetting all your settings to see if that stops the freezing. If these steps do not help, please reach out to Apple Support directly, as they can run a diagnostic test on your phone to find the exact issue.
Thank you for sharing your feedback with us, and we are very sorry to hear that your new iPhone 17 Pro Max is not living up to your expectations. We know how frustrating it is to deal with screen freezing and to feel disappointed by the camera quality after making an investment.
We want to help you get this running smoothly. First, we recommend checking for any pending software updates in your settings, as these often fix performance bugs. You can also try resetting all your settings to see if that stops the freezing. If these steps do not help, please reach out to Apple Support directly, as they can run a diagnostic test on your phone to find the exact issue.
Written by a customer while visiting ATT.com
Posted by: ATX4Lf
Verified Purchase:Yes
Love the bigger screen! Vivid pics. Will be great on my foreign travel!
Written by a customer while visiting ATT.com
Posted by: Caitbax
from Ky
Verified Purchase:Yes
Very glitchy. Camera only works sometimes.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, June 25, 2026
Hello there. We are so sorry to hear that your iPhone 17 Pro Max is not working as expected. It is never our goal for a new device to leave you feeling disappointed, and we completely understand how frustrating it is when a phone doesn't work perfectly right out of the box.
The iPhone 17 Pro Max is our absolute top-tier device with an incredible 48MP camera system, so these glitches are definitely out of the ordinary.
Sometimes a quick refresh fixes it right up. Please try going to Settings > General > Transfer or Reset iPhone, tap Reset, and choose Reset All Settings. This will clear up any underlying software bugs without deleting your data.
If the issue continues, please reach out to the experts at Apple Support so they can run a diagnostic test under your 1-year limited warranty. You can call them at:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
Thank you so much for speaking up, and thank you for being a valued part of AT&T!
The iPhone 17 Pro Max is our absolute top-tier device with an incredible 48MP camera system, so these glitches are definitely out of the ordinary.
Sometimes a quick refresh fixes it right up. Please try going to Settings > General > Transfer or Reset iPhone, tap Reset, and choose Reset All Settings. This will clear up any underlying software bugs without deleting your data.
If the issue continues, please reach out to the experts at Apple Support so they can run a diagnostic test under your 1-year limited warranty. You can call them at:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
Thank you so much for speaking up, and thank you for being a valued part of AT&T!
Written by a customer while visiting ATT.com
Posted by: Juan Red
from Miami
Verified Purchase:Yes
The battery doesn't last at all and out of nowhere it restarts
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, June 18, 2026
Hi Juan. We are very sorry that your iPhone 17 Pro Max battery is failing to hold a charge and causing repetitive restarts. That is definitely not the premium experience we want you to have, and we know how disruptive it is to deal with constant recharges.
We want to help resolve this quickly. Your phone includes a one-year limited warranty to protect against these exact issues. Please stop by your nearest AT&T store with your proof of purchase so we can inspect the device. For a full breakdown of your options, please review our AT&T Warranty Exchange Program:
🔗 https://www.att.com/support/article/wireless/KM1044996/
Also, if further help is needed, you can contact us anytime through our official support channels:
📞800.331.0500
🔗 https://www.att.com/support/
We appreciate your time and thank you for being a part of our community.
We want to help resolve this quickly. Your phone includes a one-year limited warranty to protect against these exact issues. Please stop by your nearest AT&T store with your proof of purchase so we can inspect the device. For a full breakdown of your options, please review our AT&T Warranty Exchange Program:
🔗 https://www.att.com/support/article/wireless/KM1044996/
Also, if further help is needed, you can contact us anytime through our official support channels:
📞800.331.0500
🔗 https://www.att.com/support/
We appreciate your time and thank you for being a part of our community.
Written by a customer while visiting ATT.com
Posted by: Bigfoot107
from Ga
Verified Purchase:Yes
Love the device and service and trader in was great
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: PaulGill
Verified Purchase:Yes
This was a big upgrade performance wise to my previous iPhone 13 Pro.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Snook222
Verified Purchase:Yes
Just works! Phone is beautiful and it just works. Camera is sweet as well!! And battery life isn’t an issue
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jrock_59
from Philadelphia
Verified Purchase:Yes
Battery last a little longer but nothing special except for the camera, its much better
I would recommend this to a friend!
Written by a customer while visiting ATT.com