Response from ATT.comBy AT&T CARE - Kevin, June 24, 2026
We appreciate you sharing this with us, Adonis. Seeing your iPhone 17 Pro Max freeze every time you use it isn’t the experience anyone wants with a new device, and we understand how inconvenient that can be. One quick thing you can try is restarting the device or force‑closing the app you’re using, since a temporary software glitch can sometimes cause repeated freezing.
If you’d like help digging deeper into what’s causing the issue or want to go over your options, our team is ready to support you. Please reach out to AT&T Support so we can take a closer look and get things working properly again.
📞 800‑331‑0500 (or dial 611 from your AT&T phone) 🔗 https://www.att.com/support/wireless
So far, so good. I really love the color! The phone is a little top heavy at first but I'm getting used to it. Battery life does seem to be less than previous phones but it's still not bad. Quality of pictures seems to be better than previous versions. Overall, pleased with my upgrade.