Never came with charger or plug in I still had an iPhone 12 so I had to purchase that separate I already spent enough on the phone itself. N had to buy new head phones also ugh just extra money that was not needed should have been included
Response from ATT.comBy AT&T CARE - Andres, August 4, 2026
Hey there. We appreciate you sharing your feedback with us. We are sorry to hear about your frustration regarding the missing charging adapter and headphones, and we understand your disappointment with having to spend extra money on these separate accessories for your new phone.
To help clear up any confusion, smartphone manufacturers now package devices without these inbox accessories to reduce environmental waste. If you need any assistance reviewing your order details or checking for eligible accessory promotions on your account, please reach out to our team via direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T).
There's a bad experience with this phone because I was a victim of fraud .
Response from ATT.comBy AT&T CARE - Andres, August 5, 2026
Hello there, Michelle. We apologize for the stress and distress you have experienced due to this fraudulent activity. We take situations involving fraud very seriously and completely understand how violating and overwhelming this experience must be for you.
We want to help secure your account and look into this immediately. Please reach out to us via private message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so our specialized team can safely gather your details and work toward a quick resolution.
I wasn’t sure I was ready for an upgrade but I do glad I did. I had the 12 pro max for years so I decided to upgrade finally. I love it. The battery life is Ah-mazing thanks AT&T