Response from ATT.comBy AT&T CARE - Andres, August 19, 2026
Hello, ZDMY! Thank you for letting us know about this, and we apologize for the frustration regarding your ordering experience. We understand how disappointing it is to go through the process and find that you were unable to lease your new iPhone 17 Pro Max.
We want to help look into your eligibility options and see how we can get this sorted out for you. Please connect with our team directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can review your account details and find a resolution.