Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Average customer rating
4.3
(1,014 Reviews)
Rating breakdown 1,014 reviews
5 Stars
761
4 Stars
63
3 Stars
49
2 Stars
33
1 Star
108
81%of customers recommend this product.
(
664 out of
823)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Posted by: One hard worker
Verified Purchase:Yes
Love the 17 pro max will be paying my wife one
Written by a customer while visiting ATT.com
Posted by: Appleuser5
Verified Purchase:Yes
Screen touch Takes time to respond
Response from ATT.comBy AT&T CARE - Kevin, July 12, 2026
Thank you for reviewing your upgrade. To get the best performance from your iPhone 17 Pro Max, we suggest checking for pending software updates and gently cleaning the screen. These quick steps often resolve responsiveness issues.
If you continue to notice performance lag, we want to help make things right. Please reach out to us through any of our support channels:
Phone: 800-331-0500 (or dial 611 from your AT&T phone)
For a faster response and resolution, we recommend sending us a DM through one of our socials:
Social Media: Message @ATTHelp on X (Twitter), AT&T on Facebook, or @att on Instagram
Thanks for being part of AT&T!
If you continue to notice performance lag, we want to help make things right. Please reach out to us through any of our support channels:
Phone: 800-331-0500 (or dial 611 from your AT&T phone)
For a faster response and resolution, we recommend sending us a DM through one of our socials:
Social Media: Message @ATTHelp on X (Twitter), AT&T on Facebook, or @att on Instagram
Thanks for being part of AT&T!
Written by a customer while visiting ATT.com
Posted by: MarthaEs
from Indio
Verified Purchase:Yes
I love it! Just what i needed.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Sunny jujjkuynjiuujjjjjuy
Verified Purchase:Yes
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Written by a customer while visiting ATT.com
Customer Rating
5
The quality it gives playing his games is the best
on June 3, 2026
Posted by: Duwhop
from New Jersey
Verified Purchase:Yes
My third purchase of this product got one and had to buy my other 2 this product I purchased for my 14 year old and he loves it!!!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Obscure
from Plano, TX
Verified Purchase:Yes
I am getting random freeze episodes where I may have to shut down my phone to reset it. Otherwise, it is stuck until I shutdown.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, July 5, 2026
Thank you for sharing your experience, we’re really sorry to hear your Apple iPhone 17 Pro Max is freezing at random. That’s incredibly frustrating, especially when you have to fully shut down your device just to get it working again. You should feel confident in the performance of your phone, and we appreciate you letting us know what’s been happening.
The iPhone 17 Pro Max is built to deliver fast, reliable performance with its upgraded processor and enhanced stability features, so we’d love to help you get back to experiencing those benefits. Freezing issues can sometimes be resolved with a quick update or diagnostic, and we’re here to support you through that.
You can follow the next steps to troubleshoot these type of issues with the phone. If none of them work, you are welcome to go ahead and contact us for further assistance:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
AT&T wireless support:
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support
We are also eager to help you through our social media support platforms:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
The iPhone 17 Pro Max is built to deliver fast, reliable performance with its upgraded processor and enhanced stability features, so we’d love to help you get back to experiencing those benefits. Freezing issues can sometimes be resolved with a quick update or diagnostic, and we’re here to support you through that.
You can follow the next steps to troubleshoot these type of issues with the phone. If none of them work, you are welcome to go ahead and contact us for further assistance:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
AT&T wireless support:
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support
We are also eager to help you through our social media support platforms:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Written by a customer while visiting ATT.com
Posted by: Mario14
Verified Purchase:Yes
I couldn’t get this done in person or by shipment. I tried four times in person and twice by mail for the phone I bought, and it failed every time
Response from ATT.comBy AT&T CARE - Kevin, July 2, 2026
Thank you for taking the time to share this, we’re truly sorry for the experience you’ve had. Trying multiple times in person and by mail and still not being able to complete what should be a simple process is incredibly frustrating, and it makes complete sense that you’re unhappy with how things went. You should never feel stuck after purchasing a device, and we appreciate you letting us know how difficult this has been.
In order for us to get the chance to take a closer look into this matter, we suggest submitting a detailed explanation of the issues encountered thus far to receive tailored assistance, and turn around this whole experience:
https://www.att.com/get-support/
We’re here to help you get this resolved so you can enjoy your device without any more complications.
In order for us to get the chance to take a closer look into this matter, we suggest submitting a detailed explanation of the issues encountered thus far to receive tailored assistance, and turn around this whole experience:
https://www.att.com/get-support/
We’re here to help you get this resolved so you can enjoy your device without any more complications.
Written by a customer while visiting ATT.com
Posted by: EricJC
Verified Purchase:Yes
Amazing phone - Definitely reccomended
I would recommend this to a friend!
Written by a customer while visiting ATT.com