Hello, Connie Hampton.
Thank you for sharing your experience with your new Apple iPhone 17 Pro Max. We are glad to hear that you enjoy the color of the device, but we are very sorry to learn about the freezing issues and the frustration caused by frequent updates. We understand how disappointing it is to experience these performance disruptions on a brand new phone when you are trying to work or watch videos. Please know that these software updates are critical because they deliver vital security patches and system optimizations that keep your personal data safe and improve long-term performance.

To help resolve the freezing right away, we recommend trying these basic troubleshooting steps:

1️⃣Force restart your device by quickly pressing and releasing the volume up button, doing the same for the volume down button, and then holding the power button until the Apple logo appears.
2️⃣Ensure all applications are fully updated through the App Store to prevent outdated software from conflicting with the system.

If the issue persists, please reach out to us directly through our official social media channels so we can troubleshoot your device settings together. We want to make sure your new phone works flawlessly for you, and we look forward to assisting you further.