This is the worst phone! I’ve always been an Apple or nothing person but whatever they changed on this model ruined it. Text messages don’t deliver or go through, emails never show up or send, the ringer is on but phone doesn’t ring, or rings when it’s off. I always do the updates and nothing fixes it. My whole family got the new ones and it’s doing it to us all. Tabs freeze and won’t swipe away, sometimes have to turn the whole phone off.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 3, 2026
We hear your frustration regarding the multiple software and connectivity issues you and your family are experiencing with your new iPhone 17 Pro Max devices. It is completely understandable to feel let down when long-time loyalty to a brand is met with freezing tabs, missed calls, and text delivery failures that regular updates do not fix.
We want to look directly into your account configurations or local tower connectivity. The fastest way to get a quick response and have our advanced technical support team investigate this is to send us a direct message through your favorite social media platform.
Connect with us on socials: • X (Twitter): @ATTHelp • Instagram: @att • Facebook: AT&T
Thank you for sharing this detailed review with us. Your feedback is highly valuable because it alerts us to widespread performance trends and helps us work closely with manufacturers to address system stability.
The volume and power buttons have all become stuck and need to be worked a lot to just slightly work again
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 3, 2026
We are sorry to hear that the volume and power buttons on your iPhone 17 Pro Max are getting stuck. We want to help you resolve this hardware issue as quickly as possible. The fastest way to get a response is to send us a direct message through your preferred social media platform.
Connect with us on socials: • X (Twitter): @ATTHelp • Instagram: @att • Facebook: AT&T