Response from ATT.comBy AT&T CARE - Pablo, July 30, 2026
Hello there. We are sorry to hear that the color of your new Apple iPhone 17 Pro Max did not match your expectations. We know how disappointing it can be when a device color looks different in person than imagined, but we are confident you will love the incredible features it has to offer.
If you would like to explore our return or exchange options, or if you need any assistance with your AT&T service, please send us a DM through our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T).
I’m a bit disappointed. It seems that the 16pro max is better. The 17 does not respond well to touch.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, August 3, 2026
We appreciate your feedback and are sorry to hear that your new device is not responding well to touch compared to your previous phone. We want your screen to be perfectly fluid and responsive. Allow us to look into this issue so we can ensure you get the premium feel you expect from your phone. You can DM us on one of our official social media channels for a faster response and resolution:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att