The phone runs slow, freezes often, and the back paint does not match the aluminum and the rear glass square
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, August 4, 2026
Shawn, we are very sorry to hear that your new device is freezing and running slow, and we completely understand your disappointment regarding the finish mismatch on the back of the phone. We want you to love both the performance and the look of your premium device.
Here is how we can address these performance concerns immediately:
Clear the Cache: We recommend closing all background apps and performing a forced restart to clear temporary system bottlenecks causing the freeze.
Storage Check: We can help you verify your available storage space, as low capacity can degrade processing speed.
Update Software: Check your settings to ensure your device is running the latest iOS version, as bug fixes are frequently released.
If you need help from us to process a warranty claim, please reach out through one of our official social media channels:
📱 X (Twitter) at @ATTHelp, Facebook at @ATT, or Instagram at @att
Awesome iPhone and does everything I like. It’s basically a miniature computer. Think I can deal with and get things done quickly. I probably be recommending this phone to friends.