Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Average customer rating
4.3
(1,014 Reviews)
Rating breakdown 1,014 reviews
5 Stars
761
4 Stars
63
3 Stars
49
2 Stars
33
1 Star
108
81%of customers recommend this product.
(
664 out of
823)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Posted by: Always Terrible Telephone
from Dallas
Verified Purchase:Yes
I preordered this phone on 9/12, the day preorders started, and I get an ETA of 10/25 while new customers have been receiving them on release day. Ended up canceling it because they clearly don’t value loyalty, just new lines. ATT, get fcked. Like hard. Hopefully by a black-owned business.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: osca
Verified Purchase:Yes
thanks so much for you atencion
Written by a customer while visiting ATT.com
Posted by: I did not get phone till
Verified Purchase:Yes
I did not get phone till now. You are asking for a review before I get the phone.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from San Antonio Tx
Verified Purchase:Yes
Very disappointed with the phone
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Dayan Paul
from Seffner, FL
Verified Purchase:Yes
Just awesome.on both counts. I love it.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
I’m not really recommending iPhone 17 Pro Max
on October 17, 2025
Posted by: iPhone 7 Pro Max
from Florida
Verified Purchase:Yes
This iPhone is froze up a lot like not even close to the old models. I had iPhone all the time never have a problem, but this one’s not good.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, October 29, 2025
Hey there, we appreciate your feedback. We understand that your iPhone is freezing frequently and isn’t performing like the models you’ve used before, we can imagine how frustrating it must be, especially since you've never experience this issue with your previous iPhones. We are here to guide you through troubleshooting steps or help explore options so that you can have a seamless experience with your device.
Here are few steps you can try and see if it makes any changes for the device:
1.Force Restart Your iPhone
2. Update iOS and Apps
3. Manage Background Apps
Closing background apps can free up memory and reduce lag
4. Reset Settings or Reinstall iOS (Advanced)
5.Factory Reset: Factory reset will erase all data and restore the device to its original state, make sure to take a back-up your iPhone via iCloud or a computer. If issue persist you can contact Apple support as well or schedule a Genius Bar appointment.
Here are few steps you can try and see if it makes any changes for the device:
1.Force Restart Your iPhone
2. Update iOS and Apps
3. Manage Background Apps
Closing background apps can free up memory and reduce lag
4. Reset Settings or Reinstall iOS (Advanced)
5.Factory Reset: Factory reset will erase all data and restore the device to its original state, make sure to take a back-up your iPhone via iCloud or a computer. If issue persist you can contact Apple support as well or schedule a Genius Bar appointment.
Written by a customer while visiting ATT.com
Posted by: Shrouded Llama
from Oklahoma
Verified Purchase:Yes
It’s pretty good. I did upgrade from a 13 so it was a big jump for me. The camera is the major upgrade, that and battery life. The screen is great and it’s faster than my old phone. Maybe my only complaint is how slick it is. Unless you want to drop it every time you handle it you have to put a case on it.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, October 29, 2025
Hey there, it sounds like the upgrade from your iPhone 13 to the 17 Pro Max went great especially with the features like it's battery life and speed of the screen, those are definitely a standout features! We understand how it can be a bit nerve wrecking when your phone is slick and feels like it might slip out of your hands, rest- assure we have variety of protective phone cases for you that will help protect the device from falls and get you enjoy all of its features to the fullest.
Thank you for choosing AT&T for your upgrade, and for sharing your experience. If you ever need recommendations on accessories or have questions about your device, our team is always here to help you get the most out of your iPhone. Enjoy your new phone!
Thank you for choosing AT&T for your upgrade, and for sharing your experience. If you ever need recommendations on accessories or have questions about your device, our team is always here to help you get the most out of your iPhone. Enjoy your new phone!
Written by a customer while visiting ATT.com
Customer Rating
1
This company couldn’t be any worse at communicatin
on October 17, 2025
Posted by: Unhappyeddie
from Carlsbad CA
Verified Purchase:Yes
This company couldn’t be any worse at communicating
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com